Customer Ratings & Reviews

I was very impressed with the help that I got at Best Buy. SO far everything seems fine and I am enjoying my new HP laptop.

This was the first time ,I ever shopped in best buy that I actually got help

I got this device for my wife. She has enjoyed using it for many different task.

Great ! Would definitely recommend, worth the price.

Still getting use to it, but so far so good. Like it.

When I first looked at the specs on this laptop I thought this was the one for me. But the specs said on the website that this keyboard is backlit, but it is not. I confirmed with HP that this model doesn't have a backlit keyboard. Disappointed because this is one of the reasons I purchased this laptop. BestBuy should be sure that the correct information for the model is correct. I would give it 5 stars, but because it's not what was purchased online and no one wanted to assume responsibility for the misinformation, I'm giving it 2 stars.

Everything nice excellent service thank you everyone

Laptop is decent, battery life isn’t the best but good for its price

Great computer set up is easy, it is user friendly

Research showed this to be perfect for what I need

Personal laptop, great features , long baterty life and great price

Great laptop. High quality and strong. Highly recommend

Love my new hp laptop. It was easy to set up on my own.

I love my HP laptop. My previous pne was an HP. I have gotten good service and long use with my HPs. I am quite satisfied !!!!!

very helpful and very pleasent to talk to and servuce was verygood will come back for my next purchase

This replaced a 17.3" HP. I don't notice the size change because the screen resolution is so good. The only feature that it lacks is a back-lighted keyboard.

Except keyboard quality every feature looks good and appearances should improve better.

Good computer but definitely not made for playing any high quality games.

It’s a gift for my daughter and she is loving it. She is very excited about it.

I've bought and used HP Laptops for over 15 yrs and have been please with them overall. This new HP laptop, not as much. It's description stated it had a lighted keyboard. It DOES NOT have a lighted keyboard. Also, the keys on the keyboard itself feel kind of cheap. They keys are hard to read/see in the least bit of dim light. I am not happy at all with the keyboard. Other than that, I guess it's ok, so far. I've only had it for a couple of months.