Customer Ratings & Reviews

they know there stuff to help me purchase my computer

All tecghnol;ogy is too exspensive. That said, this does what was needed.

the laptop itself is good but i was surprised that the USB-C is not designed for power-in charging its only for data

so far the laptop is working well. The number keyboard is an adjustment to get use to.

I'm disappointed I didn't realize this laptop keyboard did not have a backlight. My bad.

It is an easy to use laptop, but at it's price point it isn't overly sturdy.

I am not a happy Customer, my son bought me this laptop as a gift, and I cannot use it, he did not open the box when the clerk gave it to him from your store, he brought it to me, and when I opened the box and turn it on, the screen was damaged , I returned it to your store and was told that you cannot replace it. You did not even offer to replace the screen, so now I have to look to replace the screen. I know my son should have opened the box and make sure that everything is ok, but he did not, now the 14 day warrenty is finished.

Sales has poor knowledge and would give me false information just to make me purchase their products. I have purchased and returned 2 laptops and will be returning the 3rd one. New order I made was supposed to arrive today and now it's been delayed and will arrive on 21st (2 weeks from now).

I was surprised that no monitor accompanied the HP Envy, but more surprised and dismayed to discover no internal speaker system was built into this product. I must have spent 2 or more hours via a chat conversation to find out the simple answer that I needed to buy external speakers to gain audio!

I like this choice very much. I use it to type reports and lesson plans.

shouldn't make filling this out a requirement because

Not capable with what I was looking for it to do. I wanted to use it for the cricut app and its not available in the App Store

I thought the screen would detach since it’s a touchscreen but doesn’t. What’s the point? However I do like everything else.

Great. Got it fast and the price was right. Best buy has good deals

HP has been making personal computers since nearly the dawn of the PC age (if you include the predecessor companies) and it REALLY shows when they create a quality, balanced laptop like this one is. When I say this laptop is nicely balanced, I mean that it's rather good at all things. It's not super overpowered, so it's not a high-end workstation or gaming PC (but nor is it priced like one), it's just a great laptop to use for just about any normal task. And it's well-built; while it is mostly plastic, it does still FEEL premium and is very lightweight for the size of screen / power of the internals. So what do you get here? You get a higher-end Intel mobile chip in the Core i7 1355U which is powerful when you need it (with 10 cores overall, 2 performance cores and 8 efficiency cores for a total of 12 threads, it's a great multi-tasker) but sips power when you're not asking for much so you still get solid battery life. The 16GB of DDR4 and 512GB fast NVMe SSD are strong for today should be good into the future as well. The screen is 15.6" and FullHD so you have lots of room to work without squinting at tiny text and it does get nice and bright. It's also very clear for movie watching though the black levels aren't as good as some of the newer screen technologies. You get a GREAT keyboard with a full number pad and a large trackpad that does seem to support gestures. Port selection is good though not great with 2xUSB-A, 1xUSB-C and HDMI. And the laptop is very quiet / near silent even under load which is really nice. The included Windows 11 install is pretty standard with just a couple of HP helper apps that don't intrude much and a trial of McAfee that is common on many OEMs these days. The computer FEELS snappy and is great to use plugged in or unplugged for most tasks. It zips through office tasks, web browsing, media playback (local or streamed), photo editing and more. The integrated graphics aren't the best but you can play light / retro games just fine particularly with lower resolutions / lower detail levels. So given what you get - a quality laptop that zips through most everything you might want to do (except high end gaming) at a good price - I can highly recommend this HP effort. Give it a try today!

This HP 15.6” Touch-Screen Laptop is a solid, mid-tier, laptop for everyday use. Unboxing was quick and out of the box, step one is plugging in the laptop and then you are good to go. The material used to make the laptop is lightweight. This was not expected but for the size of the laptop but it is light at 3.5lbs and very easily moved. The material is smooth and rounded on edges, making a simplistic feel and appearance. This laptop can easily be placed in a backpack or bag to be used on the go, while not over-weighing or fatiguing the carrier. That was probably my biggest complaint about my laptop while in college, was it got heavy! The display is clear and there are no issues viewing work related documents or videos. Having an HD screen has become standard at this point and the laptop does not have an obvious defect in this realm - instead it has the upgrade of being a touch screen device. I have not worked very closely with a touch screen device in the laptop realm before (mainly tablets) and do not think there was any loss of display due to this feature. The touch screen allows for a multi-modal approach at tasking, if while typing, one does not feel like swapping down to the touchpad you can just click on the screen and keep going. My child enjoys being able to click something on the screen and make it happen. The screen is also 15.6 inches, which is a moderate size screen that appears larger than I expected. The keyboard also fit more than I had expected. There is a numeric keypad, which most laptops do not have. When considering this device for work-related activities, this is a game changer if one works with numbers or needs to type them frequently. The keyboard design also has one of my largest complaints (a friend also thought this was odd) - the power button is not in the corner of the keyboard, rather it to the right mid portion of the keyboard where it would have been on the edge of the keyboard if there was not a numeric keypad included. It is like the keyboard was designed, then a keypad added, but overall layout was not considered past that point. This is a minor detail, but caused some confusion in my brain and just does not lay right in my mind. The provided hardware unlocks the potential for a solid everyday/work device. The i7 paired with 16GB RAM provides adequate processing power to be able to run multiple applications at once, switching between documents and tabs without delay or lag. Having a video playing while also working away at a document. I have not attempted to push the device with any advanced editing programs; however, I would not expect them to run at full capabilities. Rather, this device allows for the standard everyday computing without a hiccup. With that, in regards to gaming, simple gaming appears to work (OSRS can run without issue) but the graphics capabilities would be limiting in any significant gaming effort. The 512GB storage is smaller than most devices have lately, but in the setting of work/school focused, this is more than enough to allow for daily tasking and not running out of space. Gaming or photo editing would need more, but once again I would not expect those services from this tier of device/hardware included. The battery life appears to be decent, has not died while unplugged and on the go for an afternoon but I would want to have the charger available if was going to be using all day. Predicting with standard use would last about 5-6 hours based on observation. I believe it is claimed to last about 7 hours, but that would make me nervous to bank on. There is an HDMI display connector, so that if you need to plug in device to display on a TV or projector this is easily completed. Have had no issue with connecting to WiFi using this device. Other worthwhile mentions are that the operating system is Windows 11 and Microsoft Copilot available, this appears to have become standard for most devices at this point.

I wasn't impressed with this laptop at all, and strongly suspect it was refurbished and listed as new.

This product is not as described, listed having a backlit keyboard, does not. Also runs a little slower than I thought, ended up returning it.

Short battery life even If I bought it new. Tried to replace it but I didn’t see an option

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.