Customer Ratings & Reviews

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.

I have not been able to set this computer up as of yet. I will know more when I do.

I returned this product because it was extremely heavy and bulky. Felt like a brick and had poor camera quality. You had to really press the mouse to click as well.

I bought it because the specifications said that it had a backlit keyboard, and it does not. I returned it.

Works alright but the keys are too lightweight and plastic-y.

This was a total waste of my hard earn money. The battery doesn't even last over an hour, it's very difficult connecting or staying on the WIFI.

Had HP before and always issues with them. Havent done much with it but schoolwork via cloud, blue screened. Consistent BSOD now to system is corrupted and now i cant even boot the laptop without another blue screen popping up. Intel processor was already reported overvolting other hardware so no surprise the laptop just didn't work.

I did not receive my package, Bestbuy used a private delivery company of which the delivery driver left my package outside my apartment by 10pm without even knocking on door, ringing my doorbell or calling my phone of which I instructed to call me when he arrives, it was stolen and Bestbuy would not send me a replacement

Thst it was plastic not metal. Oversll great it ok

It was a graduation gift so there isn't really anything for me to rate. But the recipient was very happy! :-)

I had a serious problem with the battery and unfortunately, I took it back to Egypt with me

Battery life is terrible do not buy. This product has maybe a hour and a half battery

So this is a interesting laptop. I would put it in the budget friendly category. Anyone should be happy to use this unless you are one of those picky keyboard people who need it to sound a certain way and click a certain way. It has decent brightness but don't go into it thinking about HDR content. If you don't have any vision problems you can get away with leaving the initial display settings alone. If not you might want to set the scale to 150%. Performance from the CPU and the integrated graphics is decent. Was able to play a FPS from 2017 on low settings and it was able to run it at 45fps. If full sized keyboards are your thing then you will like this one. 15.6 inch display is pretty good and makes this a good all around use laptop. Unless you need to have the fastest of everything then you are definitely in the wrong space looking at this. The battery life is decent and the wifi-6 and Bluetooth are handy. Shouldn't have any connectivity issues using this laptop. The lack of being able to charge using USB-C was probably a bad move. You are stuck using a traditional charger with the barrel plug. The cooling vents at the bottom are good for those new coolers that pull in air and blow directly on the bottom and creates a seal on the bottom of the unit that helps direct the cool air into the laptop. If you like a light laptop, you will like this one. Not heavy and very portable. It will fit into any bag. Would I recommend this to someone? Yes I would. HP has always made a decent product for the average user that as long as you take care of it, it will last a while. A upgrade to a larger drive would probably be in your future unless you are going to use a external drive which I would recommend.

One big problem is that it can take a long time to boot up. We have tried everything and still it is a problem.

Took a little time for husband to setup but I think it is a good find... to bad i mussed the sale

I paid too much for this laptop. I had a hard time using the camera and I have to figure out how to download games for my therapy. Laptops are not made like they use to be. I paid for Microsoft when they use to automatically be on the laptop. They should have keyboard skin of different colors like Amazon.

Product a little lack luster. I’m disappointed. The battery dies quick and the fans kick on too often.

The web site advertised a back lit keyboard. I couldn’t get the keyboard to light up. Took it to the store to get help and I was told that the model does not have a backlit keyboard. I returned the lap and the last time I looked, the web site still shows a backlit keyboard.

Battery drains fast - can't even go over 4 hours without having to charge

Se a frizado tres veces el computador solo abriendo zoom y word