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Customer Ratings & Reviews

$789.00

Customer reviews

Rating 4.7 out of 5 stars with 2131 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the product's strong overall performance, fast processor speed, and excellent portability, often highlighting the responsive touchscreen. Many users are also impressed with its screen size, lightweight design, and overall aesthetic. However, a significant concern for customers is the short battery life, with some also noting issues with heat dissipation and limited connectivity options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,131 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything seems to be good. Have only had it a short while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Easy to understand for a first time computer buyer. It was set up by the geek squad and it’s perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well satisfied, Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for everyday use! Just the right size, just the right price, plenty of power to get the job done. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Positive review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this choice very much. I use it to type reports and lesson plans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop, so far it’s working great, I recommend it, simple to use, very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about it except for the tight hold Microsoft had on it. But I managed to make adjustments that allow me to use software not from Microsoft, even replaced Bing with Chrome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, functional and fast for everyday use. ✅

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable & Sturdy; Poor Quality on Keyboard Letter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a reliable machine. The only issue is the lettering on the keys is already wearing off after less than 1 month's use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good but the battery runs out easily making it hard to rely on

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Battery overheating and 3 times exchange.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if Bestbuy sells refurbished product as new or what? I have bought a laptop and it was having a overheating problem so exchange it within a day. New exchange laptop also having same battery overheating issue and have to return within 10 days. They are going to ship me laptop for the 3rd time. Let's hope they aren't sending me refurbished product for new laptop price. I can understand it happening once, but if the laptop has issues three times, it means it's not a good one. Good part about this laptop is high performance and I was able to buy at discount price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whoops I put the review on my case for the laptop! But this laptop is very reliable it has many features such as using Spanish on screen. I really love this laptop. Best one I have had yet to date! Thanks HP and Best Buy your the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    key is everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer, when it comes down to personal preference. It wasn't for me 100 percent. I enjoy the back lit keys. I also prefer a certain type of key style. Otherwise, this computer run fantastic. Graphics are wonderful, with fast start up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    generally, a good product would buy again and I'd recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Laptop is a very good quality and well worth the sale price that we purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Needed a laptop quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Got it fast and the price was right. Best buy has good deals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and great discount from Bestbuy - Best value for Money spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    15.6" Full HD HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Laptop. Love it. Highly recommend. Natural Silver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Amazing price and features, exactly what I need!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Touch screen laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was as close to my old laptop and functionality, and does everything I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for a reliable product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent laptop that should meet my demands. I have had a similar one in the past but with 8GB Memory.

    I would recommend this to a friend