Customer Ratings & Reviews

Great value and quality. Good price on a touch screen with a Core processor.

Very good personal attention and excellent advice.

Love it, the clarity an can navigate thru system with ease.

Very good service, everyone was friendly and professional. They helped me find what I was looking for. Recommended. Everything is of quality.

Great computer, easy to use interface. Would choose this product, again, if given the chance and would purchase from Best Buy. Great and helpful service.

Easy to set up. Perfect for my son in college. All the right apps needed for email and writing assignments. Right price and durable for a male student.

Very happy with my purchase. Transferring files from my older system was a breeze!

It was ok, a little to slow for what i needed as i nerded something for work.

I bought this for my teen to play online games. I have not heard any complains from him. He loves it and it looks very crisp.

The battery life is honestly not good. Everything else runs and operates as it should and the price is great as well.

Like it very well its response is awsome For the price you cant go wrong

Good computer but the battery life sucks and should be better considering the price.

Excellent service, great price & very helpful staff!

Everyone was very helpful and pleasant, took time to listen to my questions and answered so I understood. Thank you.

Nice laptop but battery life is disappointing lost like 2-3 hours at most

Arrived quickly. Great packaging. In great condition. Set up was easy.

This replaced a 17.3" HP. I don't notice the size change because the screen resolution is so good. The only feature that it lacks is a back-lighted keyboard.

excellent quality! Use it for my virtual sessions and image is great!

I'm disappointed with this purchase because it came with the wrong power input interface. This HP laptop needs a traditional AC 7.4mm–5mm connector but BestBuy gave me a USB-C connector. This model does not take charge over the USB-C interface. I bought This laptop Open/Box which offers three levels condition (Excellent, Good, Fair). I paid the highest, "Excellent Condition" which reads "Includes all parts and accessories. Packaging may vary or be absent." My disappointment comes from the fact that I should have received all the correct parts and not anything less. I brought the laptop home and went away on a one-week-long trip. Now that I opened the box I realized I can't charge the unit and the laptop battery is depleted so I can't tell now if the laptop is functional or not until I find a proper power input. I believe this is a failure from the BestBuy team who failed to do a proper inspection of the box before giving it to a customer.

Overall great product for the price. Comparable products are at least $500-1000 more. Many flagship products don't have as good of specs.