Customer Ratings & Reviews

Overall great product for the price. Comparable products are at least $500-1000 more. Many flagship products don't have as good of specs.

wonderful to use thruout the home and elsewhere. Not overjoyed with the small start button and location

Well made and super easy setup. Everything as expected and a good price. Ordered online for store pickup, which made the transaction quick.

great value for price hp is well know name for quality

It’s a gift for my daughter and she is loving it. She is very excited about it.

My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.

The set up of keyboard is strange. It feels very light. This will work for now. This laptop is good depends on how much work you would need to do.

It was a gift to someone and he really appreciate it

Some high quality, good price and the functionality is perfect laptop for school work

We bought this for our son for school. It is a great computer and serves the purpose intended.

Decent laptops batrery doesnt last and not thumb print reader

Good computer but definitely not made for playing any high quality games.

Personal laptop, great features , long baterty life and great price

Laptop was working great until this week. Thursday when I booted up the screen remained black. After trying several times, I took it back to Best Buy location where the associate checked out the problem and stated that they would have to send it to Kentucky to be repaired. The back light is corrupted. He states that it should be back in 2 weeks. So I've had the computer less than 30 days and already having a big problem. One would think a brand new pc wouldn't have these problems.

Still getting used to the newness I do wish it folded

This would be five stars however it doesn’t have a lightning usb c port. Other brands have this ports on lower quality laptops

Great laptop. High quality and strong. Highly recommend

Love my new hp laptop. It was easy to set up on my own.

Great computer set up is easy, it is user friendly

I recently purchased a laptop from Best Buy that was clearly listed with a backlit keyboard in the specs. After picking it up and realizing it didn’t have that feature, I contacted customer service for help. The chatbot was useless and directed me to a live agent. The live agent LEXI confirmed the listing says it has a backlit keyboard but then told me the laptop doesn’t actually come with one. So, basically - they acknowledged false advertising, but still refused to offer any solution beyond asking me to return or exchange it in-store. I explained I didn’t have time to go through the hassle of a return, and asked for a partial refund or discount as a reasonable compromise. The answer? "We can’t do anything because it's an automated system" Completely unhelpful and inflexible. The agent LEXI even implied I should have opened and tested the laptop in front of a line of customers at the pickup counter, which is laughable. Overall, a huge waste of my time. If you advertise a feature, deliver it - or at least offer a real solution when you don’t. Terrible customer experience. And awful CS support from that agent at least.