Customer Ratings & Reviews

I recently purchased a laptop from Best Buy that was clearly listed with a backlit keyboard in the specs. After picking it up and realizing it didn’t have that feature, I contacted customer service for help. The chatbot was useless and directed me to a live agent. The live agent LEXI confirmed the listing says it has a backlit keyboard but then told me the laptop doesn’t actually come with one. So, basically - they acknowledged false advertising, but still refused to offer any solution beyond asking me to return or exchange it in-store. I explained I didn’t have time to go through the hassle of a return, and asked for a partial refund or discount as a reasonable compromise. The answer? "We can’t do anything because it's an automated system" Completely unhelpful and inflexible. The agent LEXI even implied I should have opened and tested the laptop in front of a line of customers at the pickup counter, which is laughable. Overall, a huge waste of my time. If you advertise a feature, deliver it - or at least offer a real solution when you don’t. Terrible customer experience. And awful CS support from that agent at least.

Laptop is decent, battery life isn’t the best but good for its price

My experience at this Best Buy was top notch. The sales person was very attentive to our needs & helpful. Highly recommended

The laptop was good but the screen was to small for me .

Best computer for price and value. It is easy to use and has great down load speed.

I do not like this laptop in comparison to the ASUS laptop I am replacing. I wish it had lit keys and letters you could see better. I do not like the operating system. Some things are not clear enough to operate easily. The display of files is too small.

Very good. Typical HP. Quality is great. HP never disappoints.

It's a great laptop, and I got it at a great price. I later bought two more for the office staff.

A good mid-range price computer. Keyboard is a little rubbery and the location of the On/Off button doesn't make sense. Otherwise all good and works well.

Nice, now if I can figure out how to operate. Getting use to new computer at 80 is overwhelming.

HP has always been my go to for dependable computers

But charger is to hot during charging. Laptop is good.

Great!! Easily set up!! Hubby is extremely pleased

Except keyboard quality every feature looks good and appearances should improve better.

It's a good price and has a very good response time

HP lap top is a great product and purchased at a great price. It has all the specs I required to run my programs

I would recommend students who needs a computer for school purpose or even start their own business.

Not bad, it remembered all of my stuff from my old computer. The only thing i didn't like is it has no DVD player.

Still learning about the laptop . Great so far. Just brought a cooling board for laptop

Fantastic PC! Fast operating speed and easy to use. Love it!