Customer Ratings & Reviews

The battery life is honestly not good. Everything else runs and operates as it should and the price is great as well.

Great value and quality. Good price on a touch screen with a Core processor.

Very happy with my purchase. Transferring files from my older system was a breeze!

Everyone was very helpful and pleasant, took time to listen to my questions and answered so I understood. Thank you.

Easy purchase and pick up. Laptop is like new condition.

Love it, the clarity an can navigate thru system with ease.

Overall great product for the price. Comparable products are at least $500-1000 more. Many flagship products don't have as good of specs.

This replaced a 17.3" HP. I don't notice the size change because the screen resolution is so good. The only feature that it lacks is a back-lighted keyboard.

so far so good, all new to me, last computer ancient desktop.

Good computer but the battery life sucks and should be better considering the price.

Well made and super easy setup. Everything as expected and a good price. Ordered online for store pickup, which made the transaction quick.

Like it very well its response is awsome For the price you cant go wrong

Great computer. Easy set up. So far we have had no issues.

Very good personal attention and excellent advice.

Arrived quickly. Great packaging. In great condition. Set up was easy.

I recently purchased a laptop from Best Buy that was clearly listed with a backlit keyboard in the specs. After picking it up and realizing it didn’t have that feature, I contacted customer service for help. The chatbot was useless and directed me to a live agent. The live agent LEXI confirmed the listing says it has a backlit keyboard but then told me the laptop doesn’t actually come with one. So, basically - they acknowledged false advertising, but still refused to offer any solution beyond asking me to return or exchange it in-store. I explained I didn’t have time to go through the hassle of a return, and asked for a partial refund or discount as a reasonable compromise. The answer? "We can’t do anything because it's an automated system" Completely unhelpful and inflexible. The agent LEXI even implied I should have opened and tested the laptop in front of a line of customers at the pickup counter, which is laughable. Overall, a huge waste of my time. If you advertise a feature, deliver it - or at least offer a real solution when you don’t. Terrible customer experience. And awful CS support from that agent at least.

Excellent service, great price & very helpful staff!

Laptop was working great until this week. Thursday when I booted up the screen remained black. After trying several times, I took it back to Best Buy location where the associate checked out the problem and stated that they would have to send it to Kentucky to be repaired. The back light is corrupted. He states that it should be back in 2 weeks. So I've had the computer less than 30 days and already having a big problem. One would think a brand new pc wouldn't have these problems.

This would be five stars however it doesn’t have a lightning usb c port. Other brands have this ports on lower quality laptops

My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.