Customer Ratings & Reviews

When I first looked at the specs on this laptop I thought this was the one for me. But the specs said on the website that this keyboard is backlit, but it is not. I confirmed with HP that this model doesn't have a backlit keyboard. Disappointed because this is one of the reasons I purchased this laptop. BestBuy should be sure that the correct information for the model is correct. I would give it 5 stars, but because it's not what was purchased online and no one wanted to assume responsibility for the misinformation, I'm giving it 2 stars.

Pleased with the price, easy install.. Raymond was helpful throughout the process..

Great quality, works well and camera is great quality!

Very good product with Great customer service skills. 10/10 for me.

Good laptop with easy setup. Too many support pop-ups. I would give it 5 stars but the speakers are pretty bad.

Product was what I expected. Good quality for the price.

good product for this price, specifications are good

Easy to navigate And use Thanks to Geek Squad for their help

An excellent article, it meets the needs of my children.

Great HP laptop for the value. Its still alittle on the hevy side

This is a great brand, it’s offers more specs but a bit less in price.

Overall, I like this new laptop. A little difficult for this senior citizen to handle. But, once I did, I like it.

Excelente product. I recommend it. The computer has good features

This computer has a lot of good features. Really good device for home use.

Good size and easy to set up. I am very happy with this laptop for college in the fall.

Support center at store is overworked. Friendly but they were unable to sit and explain my new computer laptop set up.

No complaints with my laptop. Easy to install and easy to work

This is a nice computer, reliable. I been using it since the purchase

laptop works fine if you dont need to access the internet. will work great for 2 weeks with no internet problems. then the next day it keeps getting connected , then drops to not connected to the internet. does that for hours. then the next day its back to normal and connects to the internet fine. then a week later is back to the constant disconnects. it is pathetic that i paid over $600 for this new laptop and i am having connection problems to the internet the first month i have the new laptop. right now it is back to connecting then disconnet and drops the internet connection.

Excellent help in setting up my new laptop. Thank you Anthony!