Customer Ratings & Reviews

Very nice laptop but not all of my old computer was downloaded to it including passwords that I need.

Sales has poor knowledge and would give me false information just to make me purchase their products. I have purchased and returned 2 laptops and will be returning the 3rd one. New order I made was supposed to arrive today and now it's been delayed and will arrive on 21st (2 weeks from now).

I was out of town and missed the deadline to pick it up. Is there any way to reinstate it?

I can't believe Best Buy has been downgraded this much! I ordered the laptop and then I received an Insignia TV the day after and that was the beginning of the story of literally asking for my money back a million times. So far, I have contacted the customer service by phone 3 times, and by email two times. I also went to he store on Rego Park and the manager refused to accept the return of the TV THEY sent to me by mistake!! he claimed that he can not accept it since the system asked to scan the barcode of the laptop and since it does not match, he could not accept it! I went to the store after talking with the customer service on the phone over an hour and getting the drop off return bardcode from them to drop it off at the store and now the manager of the store does not want to accept it. I have disputed them through the bank and if that doesn't work, I'm going to sue them as I do not want a cheap TV instead of the laptop I ordered.

I am not a happy Customer, my son bought me this laptop as a gift, and I cannot use it, he did not open the box when the clerk gave it to him from your store, he brought it to me, and when I opened the box and turn it on, the screen was damaged , I returned it to your store and was told that you cannot replace it. You did not even offer to replace the screen, so now I have to look to replace the screen. I know my son should have opened the box and make sure that everything is ok, but he did not, now the 14 day warrenty is finished.

I turned it on the first day I purchased this piece of trash and it came on with no problem. I went away for two weeks, came home to set it up and it wont come on. I tried to take it back to best buy and they said i was 3 days too late to return it. I spend almost $600 on this piece of crap and best buy customer service sucks tremendously!!!!!! So now I am out of $500+

Do not - Repeat: Do Not - buy a laptop with the Copilot button in the lowest key row where the CTRL button has been for decades. It's a slimey move by MSFT and HP. A complete breach of trust. If there's a better reason to move to Apple, I don't know what it is.

I returned this computer. The specs were wrong; it doesn’t have backlit keyboard and battery barely lasts 2 hours. It has a cheap plastic casing and the keyboard only works sometimes.

The computer is great but the software that Best Buy offered with it was never delivered. False advertising.

Not liking the mouse pad, sound isn't good and about average on everything else.

Not capable with what I was looking for it to do. I wanted to use it for the cricut app and its not available in the App Store

Under specifications this item says that it has a lighted keyboard, and it does not. Looking into it further if you click on the information icon on that feature it tells you that it has a backlit keyboard that works in lowlight. That also does not exist. This product was misrepresented on the website

I'm disappointed I didn't realize this laptop keyboard did not have a backlight. My bad.

the laptop itself is good but i was surprised that the USB-C is not designed for power-in charging its only for data

Short battery life even If I bought it new. Tried to replace it but I didn’t see an option

product was defective but best buy refunded me 100%

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.

I thought the screen would detach since it’s a touchscreen but doesn’t. What’s the point? However I do like everything else.

1 year to the day of purchase, got error message about cpu fan and laptop was overheating. It shut itself down. In process of contacting best buy and hp to see if it can be repaired or replace. Alot of money for 1 year of light usage. Not happy.

I wasn't impressed with this laptop at all, and strongly suspect it was refurbished and listed as new.