Customer Ratings & Reviews

I was shopping for a mid-range laptop and had an Acer in mind. The store I visited had no Acers in stock and recommended an HP or a Lenovo. Having had bad luck with the Lenovo in the past, i went with the HP. I have been pleased with it so far.

User friendly for a good price. Highly recommend this product

Heavy duty and fast computer. Easy setup and a few weeks in. My last computer was a Dell. I had no trouble with the function, but 5 keys stopped working and it was plastic.

The laptop is very fast and very easy to work with. I bought it for nursing school and it has been the best computer I have owed so far. My last computer didn’t even last me a year that’s why I saved up enough to get this one.

Love the touch screen, I look forward to the next 2 years of school with this laptop.

This was a great choice for home use and keeping track of all my information that I want to keep up to date.

My new laptop is everything I needed for my home use. I would suggest getting one for anyone that needs a laptop for their home use and banking.

We brought our old laptop into the Best Buy Geek Desk and received a diagnosis of keyboard failure that would be difficult to find a replacement for due to the age of the laptop. Not wanting to lose the laptop function by using a separate keyboard, we decided it was time for a new laptop. The technician gave us some recommendations of what would work best for us we went to the sales department and the salesperson showed us several laptops. We settled on one the technician had also recommended. After the Geek Squad transferred our data, we went home but discovered some problems that were diagnosed by a Geek Squad technician as software cliches and corrected quickly (using a service policy so no extra cost to us) and we are home and rolling! A great buy for both the laptop and the service policy we couldn't be happier!!

Works great, What I wanted and needed for Windows 11

I am SOOOO happy with my new laptop! It has everything that I need, it was easy to set up and transfer stuff from the old laptop. The touch screen will make my work much easier and efficient. The optics are an unexpected upgrade from my old HP. It's just 100% in all categories! The good folks at Best Buy are incredibly professional, efficient and helpful. Overall a fabulous experience and I am incredibly pleased with the HP laptop

The product looks great. I have usdd it a few hours and it has worked great.

Love the computer, but not fond of the charging cord. The power converter gets very hot.

Good solid laptop and has all the features my granddaughter needed for college but she says the battery life is only about 5-1/2 hours on full charge. I think that’s pretty good but she doesn’t.

Good functional laptop; Fast and easy to set up. Very good graphics. Excellent value for the money

Love this laptop! Its HUGE but i love it. The graphics are very good however the battery life is not the best so keep that in mind. This laptop is my baby i love it

Excellent purchase.... Functional for me and my kids

Easy setup. Seems great so far for our needs! The battery life is not as long as expected, tho.

Great laptop easy to use , compatible to everything

The computer has a great design , easy to work with and the touch-screen feature is great.

Excellent computer for a reasonable price tag. Fast processor