Customer Ratings & Reviews

Great product. Helpful instore support and help. Easy checkout.

Very satisfied! The gentlemen that helped me was very informative and helpful

it was cheap, on paper the specs are great, touch screen does most of the jobs.

Bought this one for work. Have the same one I bought about 3 years ago and have zero issues. The only issue with this one is the case is flimsy and if you are using it to work of vehicles like i do, you cant click the pad if you have any kind of weight on it. My old one dont have that issue.

Great laptop for my daughter who's going to college in August

I was very happy with the service at Best Buy. The sales person was very knowledgeable.

I’m pleased with the HP laptop, and pleased with the person who assisted me

Good value for the money. Best Windows machine I have ever owned (could afford). Graphics are super...250 frames per second on an intense flight simulator.

Love my computer! Easy to use and good battery life

Everything seems to be good. Have only had it a short while

Most of the computer was ok. Touch screen was nice. I had problems connecting 2 monitors. The biggest issue was it had poor internet speeds. Maybe I had a defective laptop, idk but even after going through all the settings and resetting it. The internet never went over 2 mb per second. All my other devices get 500 mb per second.

Whoops I put the review on my case for the laptop! But this laptop is very reliable it has many features such as using Spanish on screen. I really love this laptop. Best one I have had yet to date! Thanks HP and Best Buy your the best!

It was easy to order my computer online and picking it up was a breeze

Good laptop, functional and fast for everyday use. ✅

Everything I expected. I have been buying HP laptops for more than 20 years. I am never disappointed.

This was an open box laptop. I have purchased open boxes from Best Buy before and have never been disappointed.

purchased this laptop for my daughter at college and it seems to be working great

I like this choice very much. I use it to type reports and lesson plans.

one complaint - A bit difficult to remove the pre-installed ms office and new outlook so I could install the old outlook

This is a great computer, when it comes down to personal preference. It wasn't for me 100 percent. I enjoy the back lit keys. I also prefer a certain type of key style. Otherwise, this computer run fantastic. Graphics are wonderful, with fast start up.