Customer Ratings & Reviews

Great, great, great, great, Great, great, great, great,

My wife bought the same computer that I purchased at a Best Buy in Burlington, NC.

My HP Laptop works good for I do. super fast connection and download. Still learning about all the other features and support is great.

The Geek Squad provided exceptional service and guidance to make my decision to purchase. They also walked me through the setup of the new laptop including adding data from my prior laptop.

Love this PC. It was an upgrade for me to Windows 11. The price was not overbearing and it gives me everything I need to handle tasks at home.

Everything is great except the keys are fading already and I can't see some of the letters - have only had it 45 days

ok product for the price, has less features than last laptop but didnt use them so trying without

Ao far my kids love it. Got it for ine of my children for Christmas. They love it. No issues so far.

One of the things is that I don't know much about computers, but for the work I've been doing so far, I think I made a good purchase since it has been very useful to me.

the salesman was very knowledgeable and helpful. there was a reasonable sale on the computer and it seems to work ok

generally, a good product would buy again and I'd recommend it

Good laptop for affordable price. Great for office work.

I love this laptop. It’s very lightweight and great for traveling.

We use the computer for looking at social media, storing and managing photos and light use of microsoft office products and works great for all of that with a strong battery life.

Great. Got it fast and the price was right. Best buy has good deals

This laptop was easy to set up and transfer data to .

Not sure if Bestbuy sells refurbished product as new or what? I have bought a laptop and it was having a overheating problem so exchange it within a day. New exchange laptop also having same battery overheating issue and have to return within 10 days. They are going to ship me laptop for the 3rd time. Let's hope they aren't sending me refurbished product for new laptop price. I can understand it happening once, but if the laptop has issues three times, it means it's not a good one. Good part about this laptop is high performance and I was able to buy at discount price.

Got it on clearance. I would like to see a better exterior build quality. Felt a bit flimsy but it’s still a great value for what you get.

It works alright. Not the fastest, but I can get things done with it.

This laptop was to replace a previous one, which I could not upgrade from Windows 10 to Windows 11 before the October deadline.