Customer Ratings & Reviews

Easy to set up. Perfect for my son in college. All the right apps needed for email and writing assignments. Right price and durable for a male student.

Very happy with my purchase. Transferring files from my older system was a breeze!

I bought this for my teen to play online games. I have not heard any complains from him. He loves it and it looks very crisp.

The battery life is honestly not good. Everything else runs and operates as it should and the price is great as well.

Like it very well its response is awsome For the price you cant go wrong

Good computer but the battery life sucks and should be better considering the price.

Excellent service, great price & very helpful staff!

Nice laptop but battery life is disappointing lost like 2-3 hours at most

Everyone was very helpful and pleasant, took time to listen to my questions and answered so I understood. Thank you.

Arrived quickly. Great packaging. In great condition. Set up was easy.

This replaced a 17.3" HP. I don't notice the size change because the screen resolution is so good. The only feature that it lacks is a back-lighted keyboard.

I'm disappointed with this purchase because it came with the wrong power input interface. This HP laptop needs a traditional AC 7.4mm–5mm connector but BestBuy gave me a USB-C connector. This model does not take charge over the USB-C interface. I bought This laptop Open/Box which offers three levels condition (Excellent, Good, Fair). I paid the highest, "Excellent Condition" which reads "Includes all parts and accessories. Packaging may vary or be absent." My disappointment comes from the fact that I should have received all the correct parts and not anything less. I brought the laptop home and went away on a one-week-long trip. Now that I opened the box I realized I can't charge the unit and the laptop battery is depleted so I can't tell now if the laptop is functional or not until I find a proper power input. I believe this is a failure from the BestBuy team who failed to do a proper inspection of the box before giving it to a customer.

excellent quality! Use it for my virtual sessions and image is great!

wonderful to use thruout the home and elsewhere. Not overjoyed with the small start button and location

Overall great product for the price. Comparable products are at least $500-1000 more. Many flagship products don't have as good of specs.

Well made and super easy setup. Everything as expected and a good price. Ordered online for store pickup, which made the transaction quick.

great value for price hp is well know name for quality

The set up of keyboard is strange. It feels very light. This will work for now. This laptop is good depends on how much work you would need to do.

It’s a gift for my daughter and she is loving it. She is very excited about it.

My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.