Customer Ratings & Reviews

I love my new laptop. Easy to use and I really like the touch screen. The display is just the right size.

Light weight, high speed, excellent graphics, good for home or business use.

I love the mouse pad on this laptop. It is really lightweight and skinny. Had no issues so far. Love it.

I was looking to upgrade from a 14 year old laptop that seemed like it took 15 minutes to boot up. Well this was exactly what I wanted minus the smallish hard-drive, but that was easily fixed with a 2TB swapout and I couldn't be happier.

Finally decided to get rid of my desk top and was looking for some thing faster and bigger screen. So far it is working good for me.

Got this computer for work and she is great. Everything works smoothly and apps open quickly. Only con I would say is battery life is not as long as I expected. (4/5 hours when connected to all my work programs) but I may just need to adjust settings. Overall she's a great laptop!

I really like the speed and battery life as well as the image. Not heavy at all

I needed to purchase two laptops for Christmas and was having a terrible time getting in on sales. I found this i7 laptop with everything I needed. And it was still on sale. I am very pleased with this laptop. I have had many good years with various HP laptops and I hope this will give me more. I was a bit afraid of W-11 but this hasn't been a problem for me so far. I also appreciate how easy it was to pick up at the store. I had a doctor's appointment in near the Best Buy store (40 miles away from my home) and it was a quick, efficient process.

Updated laptop for my Mom. She loves how much lighter it is to her 4-5 year old model. Tricky to find the power button because its in the top row of keys. I was able to moved all her old account and files with no issues.

So, for years my husband has been buying refurbished PCs for me and they don't last long...I have a pile of them just sitting here. After the last one bit the dust he ordered another generic brand I've never heard of. I had enough and started doing my own research to find my new best friend. I found this one at Best Buy and bought it on the line and pick up was quick and easy. I must say, I love this PC! It's perfect and I have high hopes that it will last longer than all the others combined. Thank you Best Buy!

very nice laptop to replace old Dell. screen display very good bold colors and clear viewing. have not used touch screen capabilities yet as I do not like finger prints on screen. I am very happy with this new set up

It is very fast and intuitive. the battery life is not the best but it is just fine for me. It runs games well even though it is not a gaming pc. It checks all boxes.

We have been buying HP computers for years and have never had a problem with any of them. I decided to purchase another brand last year to maybe save some money. Ooops bad choice. It died and could not be repaired. Got my money back because I took out the extra warranty and bought another HP. This computer is awesome. I learned my lesson.

works well, nice display, good sized screen, good keys, easy to navigate, good color

This laptop is great. I like the touchscreen and that its lightweight. It runs fast and i plan to use it for a long time

Love this laptop! Light weight and runs like a champ. No concerns noted.

I recently purchased an HP laptop from the Best Buy Warehouse in Norwalk, Connecticut, and had a great buying experience. The staff were very helpful and took the time to understand what I was looking for. They guided me toward options that matched both my needs and my planned budget. Although the in-store buying options are somewhat limited, the selection available on display was still enough for me to make a confident decision. In addition, the Best Buy website and mobile app were excellent resources—they provided clear details, comparisons, and availability information that made the process even easier. Overall, I’m very satisfied with the service and support I received. Great experience!

Great computer, easy to operate, fast processing.

I love it! Very esthetically pleasing. The screen is really clear and it’s small enough to take anywhere.

I am very happy with it, especially the Touch-Screen. My last laptop did not have it. That is the best way to go for me. I am always happy with Best Buy. They take good care of their customers and I am always a repeat customer! Thank you for your service and products.