Customer Ratings & Reviews

Such a great deal! The best part was the customer service was exceptional!

As usual the buying process online was flawless. This computer was easy to set up & easy to use. This computer was perfect for my needs. Would recommend this to friends.

Great value and quality. Good price on a touch screen with a Core processor.

Excellent service, great price & very helpful staff!

Very nice lap top. And at a great price! Will be excellent for the kids college.

I do not like this laptop in comparison to the ASUS laptop I am replacing. I wish it had lit keys and letters you could see better. I do not like the operating system. Some things are not clear enough to operate easily. The display of files is too small.

Happy with service at store and his help Would recommend this store for computer needs.

HP 15.6" laptop was an excellent buy at a great price. Have always trusted both HP and Best Buy

Very pleased with my new laptop. The service was great and the Geek Squad tech that assisted me was so kind and helpful.

Would love to rate the actual product but there's so much I don't know about it. When I tried to set it up like my old laptop there were so many unanswered questions that I wasn't able to answer and had no one to ask.

Good computer but the battery life sucks and should be better considering the price.

Like it very well its response is awsome For the price you cant go wrong

Very happy with my purchase. Transferring files from my older system was a breeze!

I recently purchased a laptop from Best Buy that was clearly listed with a backlit keyboard in the specs. After picking it up and realizing it didn’t have that feature, I contacted customer service for help. The chatbot was useless and directed me to a live agent. The live agent LEXI confirmed the listing says it has a backlit keyboard but then told me the laptop doesn’t actually come with one. So, basically - they acknowledged false advertising, but still refused to offer any solution beyond asking me to return or exchange it in-store. I explained I didn’t have time to go through the hassle of a return, and asked for a partial refund or discount as a reasonable compromise. The answer? "We can’t do anything because it's an automated system" Completely unhelpful and inflexible. The agent LEXI even implied I should have opened and tested the laptop in front of a line of customers at the pickup counter, which is laughable. Overall, a huge waste of my time. If you advertise a feature, deliver it - or at least offer a real solution when you don’t. Terrible customer experience. And awful CS support from that agent at least.

very responsive and easy to use comes on fast and boots up fast and i had good service from best buy .

wonderful to use thruout the home and elsewhere. Not overjoyed with the small start button and location

My niece loves her new computer! She was recently accepted into the Masters program in college!

Great help with buying and then transferring all of my data from my old computer to my new one! Thank you!

I'm thoroughly impressed with my purchase from Best Buy. I placed my order and it arrived the next day by a very nice person.

Decent laptops batrery doesnt last and not thumb print reader