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Customer Ratings & Reviews

Your price for this item is $659.99
The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 1692 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,692 reviews
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is decent, battery life isn’t the best but good for its price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mimi me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a gift for my daughter and she is loving it. She is very excited about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer but definitely not made for playing any high quality games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for my teen to play online games.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my teen to play online games. I have not heard any complains from him. He loves it and it looks very crisp.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good laptop at a reasonable price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a 17.3" HP. I don't notice the size change because the screen resolution is so good. The only feature that it lacks is a back-lighted keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent place to buy what you are looking for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service, everyone was friendly and professional. They helped me find what I was looking for. Recommended. Everything is of quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No Backlit Keyboard.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't get again. Backlit keyboard is way too important to not include. My old pc even had this feature. Could not even find in fine print. Like HP's, Just not this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was very helpful and pleasant, took time to listen to my questions and answered so I understood. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some high quality, good price and the functionality is perfect laptop for school work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Touch Screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and features and the Best Buy support was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, easy to use interface. Would choose this product, again, if given the chance and would purchase from Best Buy. Great and helpful service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for college

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Perfect for my son in college. All the right apps needed for email and writing assignments. Right price and durable for a male student.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast pickup and great customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was good but the screen was to small for me .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Except keyboard quality every feature looks good and appearances should improve better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for school work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our son for school. It is a great computer and serves the purpose intended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with ease and quick processing of my order. Seamless, not one problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for "Senior" customers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has always been my go to for dependable computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Use Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Typical HP. Quality is great. HP never disappoints.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Misrepresented item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first looked at the specs on this laptop I thought this was the one for me. But the specs said on the website that this keyboard is backlit, but it is not. I confirmed with HP that this model doesn't have a backlit keyboard. Disappointed because this is one of the reasons I purchased this laptop. BestBuy should be sure that the correct information for the model is correct. I would give it 5 stars, but because it's not what was purchased online and no one wanted to assume responsibility for the misinformation, I'm giving it 2 stars.

    No, I would not recommend this to a friend
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