Customer Ratings & Reviews

I like the computer, but not happy with Best Buy. The specs for this computer that it had a lighted keyboard, but when I set it up I realized that the keyboard didn't light up. I was but I had already set it up so I decided to keep it!!!

I've only had the new laptop for a few days but so far it is great.

Great price, great machine. Highly recommended. It was for my nephew and he really like this one.

Works great and has everything that we need to run our 3D printer.

I returned it. The keyboard not being lit was mainly why. The battery didn't seem to last either. I got a different HP but haven't used it yet

Meets expectations. Works great! Display is perfect for my needs.

Terrific product and great sales team at Best Buy.

Excellent Good service and performance, Very knowledgeable sales person

Efficiency and touch features are great. You will not be disappointed.

no problem had same laptop model before. time to update. the store squad is very helpful answering all my question.

Awesome laptop. Love the touch screen feature it make corrections so easy.

Completely fits my needs. I've always loved HP I'm never disappointed.

My daughter likes the laptop that she received for Christ-mas.

Love the computer, operating system BUT! Battery life is terrible. Maybe two hours then plug it in. My previous HP battery lasted 8 + hours.

Good laptop. Sleek and large screen. Weight wise bit heavier.

The picture clarity is not as good as it was on my previous hp laptop and this new hp laptop seems slower as well. Disappointed, because on my previous hp laptop the picture was crystal clear, the colors were more vibrant, and you could see every little detail. My previous hp laptop was also much faster. I bought both my previous hp laptop and my new one from you. The new one was supposed to be the upgraded version of the previous hp laptop, but it is not as good. The new hp laptop also gets overheated and extremely hot very quickly.

A great and affordable laptop to use for school and work. Bought for my little sister and she has had no issues with it at all !

This laptop is completely different than my last one which I had since about 2018. A lot to relearn with this new one.

This laptop was purchased when it went on sale. I had been looking for a replacement that would have more memory and storage space than my current laptop. This particular laptop met all my needs and more, but the cost at the time was more than I could afford. When it went on sale, I headed for our local Best Buy store and purchased it!

Good working laptop, it makes online classes easy to manage