Customer Ratings & Reviews

Very little instruction or communication was provided to me the customer. The person who lnstalled the software on this laptop spent more time servicing customers waiting in line for service than me. The $199.00 spent for this GEEK SQUAD was a waste of $ ...I feel cheated . SHAME on Best Buy what a sham... I am looking into hiring a true professional to correct problems caused by the installer & GEEK SQUAD people who have rudely HUNG-UP on me or completely ignored specific problems... NOT TO MENTION **WHY** was this WEBROOT antivirus put on when MICROSOFT 365 already contains the ANTIVIRUS software DEFENDER ...**** WHY **** ??? Is this how HONEST & TRUSTWORTHY Best Buy is??? This whole experience has been a "NIGHTMARE" with a capitol "N" !! Thanks for NOTHING Best Buy - there is nothing best about you !!!!!

different keyboard than I'm used to.... only have had it for a few weeks, so tough to give a fair grade

Great product and i m satisfied with the purchase.

they know there stuff to help me purchase my computer

Amazing product!! This is by far one of the best brands

Tech are excellent but I'm so LOST! I need a course in how to use this item - DESPERATELY!

team was frendly and help us to make a choice for the item.

All tecghnol;ogy is too exspensive. That said, this does what was needed.

so far the laptop is working well. The number keyboard is an adjustment to get use to.

It is an easy to use laptop, but at it's price point it isn't overly sturdy.

I was surprised that no monitor accompanied the HP Envy, but more surprised and dismayed to discover no internal speaker system was built into this product. I must have spent 2 or more hours via a chat conversation to find out the simple answer that I needed to buy external speakers to gain audio!

Sales has poor knowledge and would give me false information just to make me purchase their products. I have purchased and returned 2 laptops and will be returning the 3rd one. New order I made was supposed to arrive today and now it's been delayed and will arrive on 21st (2 weeks from now).

I am not a happy Customer, my son bought me this laptop as a gift, and I cannot use it, he did not open the box when the clerk gave it to him from your store, he brought it to me, and when I opened the box and turn it on, the screen was damaged , I returned it to your store and was told that you cannot replace it. You did not even offer to replace the screen, so now I have to look to replace the screen. I know my son should have opened the box and make sure that everything is ok, but he did not, now the 14 day warrenty is finished.

Under specifications this item says that it has a lighted keyboard, and it does not. Looking into it further if you click on the information icon on that feature it tells you that it has a backlit keyboard that works in lowlight. That also does not exist. This product was misrepresented on the website

the laptop itself is good but i was surprised that the USB-C is not designed for power-in charging its only for data

I'm disappointed I didn't realize this laptop keyboard did not have a backlight. My bad.

I like this choice very much. I use it to type reports and lesson plans.

HP has been making personal computers since nearly the dawn of the PC age (if you include the predecessor companies) and it REALLY shows when they create a quality, balanced laptop like this one is. When I say this laptop is nicely balanced, I mean that it's rather good at all things. It's not super overpowered, so it's not a high-end workstation or gaming PC (but nor is it priced like one), it's just a great laptop to use for just about any normal task. And it's well-built; while it is mostly plastic, it does still FEEL premium and is very lightweight for the size of screen / power of the internals. So what do you get here? You get a higher-end Intel mobile chip in the Core i7 1355U which is powerful when you need it (with 10 cores overall, 2 performance cores and 8 efficiency cores for a total of 12 threads, it's a great multi-tasker) but sips power when you're not asking for much so you still get solid battery life. The 16GB of DDR4 and 512GB fast NVMe SSD are strong for today should be good into the future as well. The screen is 15.6" and FullHD so you have lots of room to work without squinting at tiny text and it does get nice and bright. It's also very clear for movie watching though the black levels aren't as good as some of the newer screen technologies. You get a GREAT keyboard with a full number pad and a large trackpad that does seem to support gestures. Port selection is good though not great with 2xUSB-A, 1xUSB-C and HDMI. And the laptop is very quiet / near silent even under load which is really nice. The included Windows 11 install is pretty standard with just a couple of HP helper apps that don't intrude much and a trial of McAfee that is common on many OEMs these days. The computer FEELS snappy and is great to use plugged in or unplugged for most tasks. It zips through office tasks, web browsing, media playback (local or streamed), photo editing and more. The integrated graphics aren't the best but you can play light / retro games just fine particularly with lower resolutions / lower detail levels. So given what you get - a quality laptop that zips through most everything you might want to do (except high end gaming) at a good price - I can highly recommend this HP effort. Give it a try today!

Horrible keyboard, especially touchpad. Browser hangs in all websites, no extensions installed though. Not sure something to do with background processors.

Great. Got it fast and the price was right. Best buy has good deals