Customer Ratings & Reviews

This HP 15.6” Touch-Screen Laptop is a solid, mid-tier, laptop for everyday use. Unboxing was quick and out of the box, step one is plugging in the laptop and then you are good to go. The material used to make the laptop is lightweight. This was not expected but for the size of the laptop but it is light at 3.5lbs and very easily moved. The material is smooth and rounded on edges, making a simplistic feel and appearance. This laptop can easily be placed in a backpack or bag to be used on the go, while not over-weighing or fatiguing the carrier. That was probably my biggest complaint about my laptop while in college, was it got heavy! The display is clear and there are no issues viewing work related documents or videos. Having an HD screen has become standard at this point and the laptop does not have an obvious defect in this realm - instead it has the upgrade of being a touch screen device. I have not worked very closely with a touch screen device in the laptop realm before (mainly tablets) and do not think there was any loss of display due to this feature. The touch screen allows for a multi-modal approach at tasking, if while typing, one does not feel like swapping down to the touchpad you can just click on the screen and keep going. My child enjoys being able to click something on the screen and make it happen. The screen is also 15.6 inches, which is a moderate size screen that appears larger than I expected. The keyboard also fit more than I had expected. There is a numeric keypad, which most laptops do not have. When considering this device for work-related activities, this is a game changer if one works with numbers or needs to type them frequently. The keyboard design also has one of my largest complaints (a friend also thought this was odd) - the power button is not in the corner of the keyboard, rather it to the right mid portion of the keyboard where it would have been on the edge of the keyboard if there was not a numeric keypad included. It is like the keyboard was designed, then a keypad added, but overall layout was not considered past that point. This is a minor detail, but caused some confusion in my brain and just does not lay right in my mind. The provided hardware unlocks the potential for a solid everyday/work device. The i7 paired with 16GB RAM provides adequate processing power to be able to run multiple applications at once, switching between documents and tabs without delay or lag. Having a video playing while also working away at a document. I have not attempted to push the device with any advanced editing programs; however, I would not expect them to run at full capabilities. Rather, this device allows for the standard everyday computing without a hiccup. With that, in regards to gaming, simple gaming appears to work (OSRS can run without issue) but the graphics capabilities would be limiting in any significant gaming effort. The 512GB storage is smaller than most devices have lately, but in the setting of work/school focused, this is more than enough to allow for daily tasking and not running out of space. Gaming or photo editing would need more, but once again I would not expect those services from this tier of device/hardware included. The battery life appears to be decent, has not died while unplugged and on the go for an afternoon but I would want to have the charger available if was going to be using all day. Predicting with standard use would last about 5-6 hours based on observation. I believe it is claimed to last about 7 hours, but that would make me nervous to bank on. There is an HDMI display connector, so that if you need to plug in device to display on a TV or projector this is easily completed. Have had no issue with connecting to WiFi using this device. Other worthwhile mentions are that the operating system is Windows 11 and Microsoft Copilot available, this appears to have become standard for most devices at this point.

Not capable with what I was looking for it to do. I wanted to use it for the cricut app and its not available in the App Store

Runs HOT and battery life is extremely SHORT, very disappointed. Definitely regretting this purchase!!

I thought the screen would detach since it’s a touchscreen but doesn’t. What’s the point? However I do like everything else.

shouldn't make filling this out a requirement because

I wasn't impressed with this laptop at all, and strongly suspect it was refurbished and listed as new.

Short battery life even If I bought it new. Tried to replace it but I didn’t see an option

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.

This product is not as described, listed having a backlit keyboard, does not. Also runs a little slower than I thought, ended up returning it.

I returned this product because it was extremely heavy and bulky. Felt like a brick and had poor camera quality. You had to really press the mouse to click as well.

I have not been able to set this computer up as of yet. I will know more when I do.

Works alright but the keys are too lightweight and plastic-y.

Had HP before and always issues with them. Havent done much with it but schoolwork via cloud, blue screened. Consistent BSOD now to system is corrupted and now i cant even boot the laptop without another blue screen popping up. Intel processor was already reported overvolting other hardware so no surprise the laptop just didn't work.

I bought it because the specifications said that it had a backlit keyboard, and it does not. I returned it.

Keyboard mousepad has always been bad, should have returned it immediately now stuck with it.

It was a graduation gift so there isn't really anything for me to rate. But the recipient was very happy! :-)

Thst it was plastic not metal. Oversll great it ok

This was a total waste of my hard earn money. The battery doesn't even last over an hour, it's very difficult connecting or staying on the WIFI.

So this is a interesting laptop. I would put it in the budget friendly category. Anyone should be happy to use this unless you are one of those picky keyboard people who need it to sound a certain way and click a certain way. It has decent brightness but don't go into it thinking about HDR content. If you don't have any vision problems you can get away with leaving the initial display settings alone. If not you might want to set the scale to 150%. Performance from the CPU and the integrated graphics is decent. Was able to play a FPS from 2017 on low settings and it was able to run it at 45fps. If full sized keyboards are your thing then you will like this one. 15.6 inch display is pretty good and makes this a good all around use laptop. Unless you need to have the fastest of everything then you are definitely in the wrong space looking at this. The battery life is decent and the wifi-6 and Bluetooth are handy. Shouldn't have any connectivity issues using this laptop. The lack of being able to charge using USB-C was probably a bad move. You are stuck using a traditional charger with the barrel plug. The cooling vents at the bottom are good for those new coolers that pull in air and blow directly on the bottom and creates a seal on the bottom of the unit that helps direct the cool air into the laptop. If you like a light laptop, you will like this one. Not heavy and very portable. It will fit into any bag. Would I recommend this to someone? Yes I would. HP has always made a decent product for the average user that as long as you take care of it, it will last a while. A upgrade to a larger drive would probably be in your future unless you are going to use a external drive which I would recommend.

One big problem is that it can take a long time to boot up. We have tried everything and still it is a problem.