Customer Ratings & Reviews

Took a little time for husband to setup but I think it is a good find... to bad i mussed the sale

I had a serious problem with the battery and unfortunately, I took it back to Egypt with me

Product a little lack luster. I’m disappointed. The battery dies quick and the fans kick on too often.

I paid too much for this laptop. I had a hard time using the camera and I have to figure out how to download games for my therapy. Laptops are not made like they use to be. I paid for Microsoft when they use to automatically be on the laptop. They should have keyboard skin of different colors like Amazon.

Battery life is terrible do not buy. This product has maybe a hour and a half battery

Battery drains fast - can't even go over 4 hours without having to charge

I did not receive my package, Bestbuy used a private delivery company of which the delivery driver left my package outside my apartment by 10pm without even knocking on door, ringing my doorbell or calling my phone of which I instructed to call me when he arrives, it was stolen and Bestbuy would not send me a replacement

The web site advertised a back lit keyboard. I couldn’t get the keyboard to light up. Took it to the store to get help and I was told that the model does not have a backlit keyboard. I returned the lap and the last time I looked, the web site still shows a backlit keyboard.

Se a frizado tres veces el computador solo abriendo zoom y word

Not completely satisfied with my purchas but.....I guess I expected a little more regarding quality

I've had it for six months, and the keys are already sticky.

The battery is not working properly.it needs to be fixed

Some of my programs won’t work on this computer. Facebook doesn’t work. I don’t like windows 11.

The laptop is probably just fine. I took it back because the online specifications indicated that the unit had a backlit keyboard. It didn't. Deal killer for me.

I returned this computer. The specs were wrong; it doesn’t have backlit keyboard and battery barely lasts 2 hours. It has a cheap plastic casing and the keyboard only works sometimes.

HP is known to make great quality PCs and Laptops, This device is no exception. First thing I should point out if you are reading my review is that this is not a gaming laptop. This is a everything else laptop. Perfect for work, students and anyone else that wants to be connected to the Internet while still having the processing power to do almost anything else, like surfing the web, checking emails, picture and video editing. Spread sheets and using AI programs etc. The specs on this laptop are the minimum anybody should be buying these days, there are cheaper laptops out there for sure, but they have lower specs as well. What you get here is not only quality, but you will be future proofing your investment. Some features include: Screen: 15.6 touch-screen FHD 1080p definition, very crisp very clear, and at 15.6 inches it is a pretty large size screen for a laptop. Processor: Intel i7 A very capable and somewhat high-end processor. Probably the most expensive and best component of this laptop. Very future proof and very capable. RAM: 16 GB SSD More than enough to run pretty much any application, program, or software. Enough RAM to future proof, your investment for a long time. And of course, all this comes in a solid state drive. Or SSD. They run faster, quieter, and more efficient than the old Hard Drives. Memory: 512 GB Not the most memory available, but still decent. You’ll be able to store a few high definition, movies programs and music, but that’s about it, you will most likely run out of memory if you do a lot of downloading. The thing is that you can buy additional memory pretty cheaply these days. Graphics: Intel Iris Xe A very entry-level graphics card. Will only be able to play very simple games, well like I mentioned earlier, this is not a gaming laptop. This graphics card should be good enough to run anything else that’s not considered a video game. For example, little handle basic video editing. Programs and software. Conclusion: A very fast, a very capable laptop, has all the connections you need like USB-A, USB-C, HDMI etc. It features Microsoft Copilot, which is an AI program to help you create projects, gives you advice, and overall makes things simpler. Comes with a HD Camera and Microphone, long lasting battery, HP claims it can go for 7hrs and 45 minutes. And Stereo Speakers :)

I haven't had the laptop 30 days and it has taken a dump. It will no charge, power up and I may of lost everything. I am waiting on a box to send it to HP for repair. Not happy at all.

I generally like HPs; however, this computer has a lot of problems. Suddenly, a virus hijacked the Chrome browser to access Yahoo Mobile. I have only had the laptop for a couple of months, and it will not turn on.

There is certainly a lot to like about this HP laptop, but it is clearly a budget laptop that has some compromises. First the good. As stated in the description, this laptop is best suited for productivity applications and for that environment it excels. The Intel i7 processor, while not overly powerful, gets the job done quickly and efficiently at 5ghz speed, and the 16GB RAM means that apps and programs load quickly and can have multiple apps open at once. That's also good for some very basic gaming, although the graphics processor is pretty basic. The 1920x1080 screen is good, but not great. Detail is crisp, but the screen brightness, at only 300 nits, isn't great for very bright rooms or outside. 512GB storage capacity is the bare minimum these days. I do appreciate the fact that this laptop was made from recovered plastic that was recycled. This is also the reason for the gold rating of the EPEAT tool, which measure the environmental impact of the product. The keyboard is ok. It feels a bit "clickety clackity." Now for the bad, and for me these are deal breakers. HP really needs to get with the program and stop shipping laptops with a proprietary power supply tip and start using USB-C power supplies. Who wants to lug around a bulky charger when a simple USB-C charger (with enough watts) will do the job? The laptop does have one USB-C port, but it is not for charging, only for data. Second, battery life is pretty bad. With the screen at full brightness and streaming a 1080p youtube video, the laptop lasted approximately 4.5 hours before reaching 3% battery and shutting down. Of course that could be increased somewhat by lowering the screen brightness, but since the maximum brightness isn't all that bright it needs to stay at maximum.

The trackpad is off-center to the letters on the keyboard so I'm constantly lining up my hands incorrectly and typing the wrong letters. Additionally, the speakers are on the bottom sending the sound into my lap.