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Customer Ratings & Reviews

Your price for this item is $659.99
The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 1692 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,692 of 1,692 reviews
  • Rated 5 out of 5 stars

    Works for my studio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase for my photography business. I will using this laptop to watch my professional development classes, online shopping and client presentation. No permanent storage as the capacity is not the largest. My clients will be allowed to touch this computer during portrait selection, under my supervision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. I use it for school. I was told it will last me a long time. Happy woth my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy laptop for a gift for my father . The price was the best of other places

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for business and home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have multiple HP computers and laptops for our business and home!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery isnt the best but overall a great computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does exactly what we needed it to do

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what we needed it to do - be a reliable and working laptop for basic functions (internet browsing, document creation, etc)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not an expert with laptops, so take it for what it is worth. The body of the laptop seems a bit flimsy. I don't have much to compare it to, but you can twist the whole thing and it flexes pretty easily with little pressure. I don't think it effects performance, but might not be that durable if you live a rough and tumble life. I'd don't much like the action of the keyboard either. It has a real light and cheap feel to it. Maybe it is just personal preference, but I prefer a bit heavier and thicker feel to the keyboard action, if you know what I mean. The computing power seems adequate for what I do, which is not much, basic writing and some excel book keeping. I've watched a few movies on it, and the screen resolution is good. Internet seems a bit slow, but it is hard for me to determine if that is from the laptop or my internet service. I recommend the laptop with the caveat that I only use it for simple needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best performance and Best buy shop review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Hence it is already new, hp always good in quality and performance, I have choose go only for this reason , best buy purchase is for staff and shop is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase. Would recommend and would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went really well please with my purchase will continue to buy from Best buy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Why is a new computer model not working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer lags and the bottom left side of the mouse gets stuck. This computer is over priced for the it to have this many issues occurring.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst computer ever purchased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst laptop I have ever purchased. I bought 2 of these, one for me and one for my spouse. We bought them solely for light gaming. Right out of the box, one of them would not work properly. That should have been a sign to return it, but I retried to set it up and things went smoothly. Then, just 7 months later, the power cord for one stopped working. For the other one, Windows was corrupted. These computers were supposed to enable our family to all play games (well, just the one game) together. Instead, they have been nothing but a headache. Save your money and energy and invest in a different computer. I would not recommend this one at all, not even for the price.

    No, I would not recommend this to a friend
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