Customer Ratings & Reviews

Well made and super easy setup. Everything as expected and a good price. Ordered online for store pickup, which made the transaction quick.

My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.

Some high quality, good price and the functionality is perfect laptop for school work

Personal laptop, great features , long baterty life and great price

Good computer but definitely not made for playing any high quality games.

We bought this for our son for school. It is a great computer and serves the purpose intended.

Laptop was working great until this week. Thursday when I booted up the screen remained black. After trying several times, I took it back to Best Buy location where the associate checked out the problem and stated that they would have to send it to Kentucky to be repaired. The back light is corrupted. He states that it should be back in 2 weeks. So I've had the computer less than 30 days and already having a big problem. One would think a brand new pc wouldn't have these problems.

This would be five stars however it doesn’t have a lightning usb c port. Other brands have this ports on lower quality laptops

Great laptop. High quality and strong. Highly recommend

Love my new hp laptop. It was easy to set up on my own.

I recently purchased a laptop from Best Buy that was clearly listed with a backlit keyboard in the specs. After picking it up and realizing it didn’t have that feature, I contacted customer service for help. The chatbot was useless and directed me to a live agent. The live agent LEXI confirmed the listing says it has a backlit keyboard but then told me the laptop doesn’t actually come with one. So, basically - they acknowledged false advertising, but still refused to offer any solution beyond asking me to return or exchange it in-store. I explained I didn’t have time to go through the hassle of a return, and asked for a partial refund or discount as a reasonable compromise. The answer? "We can’t do anything because it's an automated system" Completely unhelpful and inflexible. The agent LEXI even implied I should have opened and tested the laptop in front of a line of customers at the pickup counter, which is laughable. Overall, a huge waste of my time. If you advertise a feature, deliver it - or at least offer a real solution when you don’t. Terrible customer experience. And awful CS support from that agent at least.

Great computer set up is easy, it is user friendly

I do not like this laptop in comparison to the ASUS laptop I am replacing. I wish it had lit keys and letters you could see better. I do not like the operating system. Some things are not clear enough to operate easily. The display of files is too small.

Laptop is decent, battery life isn’t the best but good for its price

The laptop was good but the screen was to small for me .

It’s good but in real this laptop isn’t big enough

Very good. Typical HP. Quality is great. HP never disappoints.

Best computer for price and value. It is easy to use and has great down load speed.

My experience at this Best Buy was top notch. The sales person was very attentive to our needs & helpful. Highly recommended

HP has always been my go to for dependable computers