Customer Ratings & Reviews

they know there stuff to help me purchase my computer

different keyboard than I'm used to.... only have had it for a few weeks, so tough to give a fair grade

It's an average or better laptop by hp. The price was not bad.

Tech are excellent but I'm so LOST! I need a course in how to use this item - DESPERATELY!

Very little instruction or communication was provided to me the customer. The person who lnstalled the software on this laptop spent more time servicing customers waiting in line for service than me. The $199.00 spent for this GEEK SQUAD was a waste of $ ...I feel cheated . SHAME on Best Buy what a sham... I am looking into hiring a true professional to correct problems caused by the installer & GEEK SQUAD people who have rudely HUNG-UP on me or completely ignored specific problems... NOT TO MENTION **WHY** was this WEBROOT antivirus put on when MICROSOFT 365 already contains the ANTIVIRUS software DEFENDER ...**** WHY **** ??? Is this how HONEST & TRUSTWORTHY Best Buy is??? This whole experience has been a "NIGHTMARE" with a capitol "N" !! Thanks for NOTHING Best Buy - there is nothing best about you !!!!!

I turned it on the first day I purchased this piece of trash and it came on with no problem. I went away for two weeks, came home to set it up and it wont come on. I tried to take it back to best buy and they said i was 3 days too late to return it. I spend almost $600 on this piece of crap and best buy customer service sucks tremendously!!!!!! So now I am out of $500+

so far the laptop is working well. The number keyboard is an adjustment to get use to.

Amazing product!! This is by far one of the best brands

Very nice laptop but not all of my old computer was downloaded to it including passwords that I need.

team was frendly and help us to make a choice for the item.

It is an easy to use laptop, but at it's price point it isn't overly sturdy.

I was out of town and missed the deadline to pick it up. Is there any way to reinstate it?

I can't believe Best Buy has been downgraded this much! I ordered the laptop and then I received an Insignia TV the day after and that was the beginning of the story of literally asking for my money back a million times. So far, I have contacted the customer service by phone 3 times, and by email two times. I also went to he store on Rego Park and the manager refused to accept the return of the TV THEY sent to me by mistake!! he claimed that he can not accept it since the system asked to scan the barcode of the laptop and since it does not match, he could not accept it! I went to the store after talking with the customer service on the phone over an hour and getting the drop off return bardcode from them to drop it off at the store and now the manager of the store does not want to accept it. I have disputed them through the bank and if that doesn't work, I'm going to sue them as I do not want a cheap TV instead of the laptop I ordered.

I was surprised that no monitor accompanied the HP Envy, but more surprised and dismayed to discover no internal speaker system was built into this product. I must have spent 2 or more hours via a chat conversation to find out the simple answer that I needed to buy external speakers to gain audio!

Sales has poor knowledge and would give me false information just to make me purchase their products. I have purchased and returned 2 laptops and will be returning the 3rd one. New order I made was supposed to arrive today and now it's been delayed and will arrive on 21st (2 weeks from now).

I am not a happy Customer, my son bought me this laptop as a gift, and I cannot use it, he did not open the box when the clerk gave it to him from your store, he brought it to me, and when I opened the box and turn it on, the screen was damaged , I returned it to your store and was told that you cannot replace it. You did not even offer to replace the screen, so now I have to look to replace the screen. I know my son should have opened the box and make sure that everything is ok, but he did not, now the 14 day warrenty is finished.

The computer is great but the software that Best Buy offered with it was never delivered. False advertising.

I returned this computer. The specs were wrong; it doesn’t have backlit keyboard and battery barely lasts 2 hours. It has a cheap plastic casing and the keyboard only works sometimes.

Not liking the mouse pad, sound isn't good and about average on everything else.

Under specifications this item says that it has a lighted keyboard, and it does not. Looking into it further if you click on the information icon on that feature it tells you that it has a backlit keyboard that works in lowlight. That also does not exist. This product was misrepresented on the website