Customer Ratings & Reviews

Not capable with what I was looking for it to do. I wanted to use it for the cricut app and its not available in the App Store

I'm disappointed I didn't realize this laptop keyboard did not have a backlight. My bad.

the laptop itself is good but i was surprised that the USB-C is not designed for power-in charging its only for data

1 year to the day of purchase, got error message about cpu fan and laptop was overheating. It shut itself down. In process of contacting best buy and hp to see if it can be repaired or replace. Alot of money for 1 year of light usage. Not happy.

product was defective but best buy refunded me 100%

Short battery life even If I bought it new. Tried to replace it but I didn’t see an option

I thought the screen would detach since it’s a touchscreen but doesn’t. What’s the point? However I do like everything else.

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.

I wasn't impressed with this laptop at all, and strongly suspect it was refurbished and listed as new.

I returned this product because it was extremely heavy and bulky. Felt like a brick and had poor camera quality. You had to really press the mouse to click as well.

Battery life is terrible do not buy. This product has maybe a hour and a half battery

shouldn't make filling this out a requirement because

The battery is not good, the volume of the computer is super low, over heat under the computer

Product a little lack luster. I’m disappointed. The battery dies quick and the fans kick on too often.

Horrible keyboard, especially touchpad. Browser hangs in all websites, no extensions installed though. Not sure something to do with background processors.

I have not been able to set this computer up as of yet. I will know more when I do.

I had a serious problem with the battery and unfortunately, I took it back to Egypt with me

Works alright but the keys are too lightweight and plastic-y.

It was a graduation gift so there isn't really anything for me to rate. But the recipient was very happy! :-)

Had HP before and always issues with them. Havent done much with it but schoolwork via cloud, blue screened. Consistent BSOD now to system is corrupted and now i cant even boot the laptop without another blue screen popping up. Intel processor was already reported overvolting other hardware so no surprise the laptop just didn't work.