Customer Ratings & Reviews

One big problem is that it can take a long time to boot up. We have tried everything and still it is a problem.

I think it's terrible. Going from a Windows 10 world to a Windows 11 world takes several days of effort to understand and adapt to the changes. So far, everything I could do in Windows 10 takes me 3 times more effort in Windows 11. Both of these are the best advertisement Apple could ever have

Battery drains fast - can't even go over 4 hours without having to charge

Arrived damaged, cheap outer shell, computer freezing. Computer made exclusively for Best Buy. Called HP Best Buy does not return after 15 days. Stuck paying over 500 for a bad cheap laptop. Lesson learned

Thst it was plastic not metal. Oversll great it ok

Took a little time for husband to setup but I think it is a good find... to bad i mussed the sale

Battery draining fast. Wish I had up to 30 days to return

This product is not as described, listed having a backlit keyboard, does not. Also runs a little slower than I thought, ended up returning it.

I bought it because the specifications said that it had a backlit keyboard, and it does not. I returned it.

I paid too much for this laptop. I had a hard time using the camera and I have to figure out how to download games for my therapy. Laptops are not made like they use to be. I paid for Microsoft when they use to automatically be on the laptop. They should have keyboard skin of different colors like Amazon.

Keyboard mousepad has always been bad, should have returned it immediately now stuck with it.

Not completely satisfied with my purchas but.....I guess I expected a little more regarding quality

I've had it for six months, and the keys are already sticky.

I DONT OWN THIS PRODUCT HP - 15.6" Full HD Touch-Screen Laptop - Intel Core i7 1355U 2023 - 16GB Memory - 512GB SSD - Natural Silver

The battery is not working properly.it needs to be fixed

I did not receive my package, Bestbuy used a private delivery company of which the delivery driver left my package outside my apartment by 10pm without even knocking on door, ringing my doorbell or calling my phone of which I instructed to call me when he arrives, it was stolen and Bestbuy would not send me a replacement

The web site advertised a back lit keyboard. I couldn’t get the keyboard to light up. Took it to the store to get help and I was told that the model does not have a backlit keyboard. I returned the lap and the last time I looked, the web site still shows a backlit keyboard.

Se a frizado tres veces el computador solo abriendo zoom y word

Some of my programs won’t work on this computer. Facebook doesn’t work. I don’t like windows 11.

HP has been making personal computers since nearly the dawn of the PC age (if you include the predecessor companies) and it REALLY shows when they create a quality, balanced laptop like this one is. When I say this laptop is nicely balanced, I mean that it's rather good at all things. It's not super overpowered, so it's not a high-end workstation or gaming PC (but nor is it priced like one), it's just a great laptop to use for just about any normal task. And it's well-built; while it is mostly plastic, it does still FEEL premium and is very lightweight for the size of screen / power of the internals. So what do you get here? You get a higher-end Intel mobile chip in the Core i7 1355U which is powerful when you need it (with 10 cores overall, 2 performance cores and 8 efficiency cores for a total of 12 threads, it's a great multi-tasker) but sips power when you're not asking for much so you still get solid battery life. The 16GB of DDR4 and 512GB fast NVMe SSD are strong for today should be good into the future as well. The screen is 15.6" and FullHD so you have lots of room to work without squinting at tiny text and it does get nice and bright. It's also very clear for movie watching though the black levels aren't as good as some of the newer screen technologies. You get a GREAT keyboard with a full number pad and a large trackpad that does seem to support gestures. Port selection is good though not great with 2xUSB-A, 1xUSB-C and HDMI. And the laptop is very quiet / near silent even under load which is really nice. The included Windows 11 install is pretty standard with just a couple of HP helper apps that don't intrude much and a trial of McAfee that is common on many OEMs these days. The computer FEELS snappy and is great to use plugged in or unplugged for most tasks. It zips through office tasks, web browsing, media playback (local or streamed), photo editing and more. The integrated graphics aren't the best but you can play light / retro games just fine particularly with lower resolutions / lower detail levels. So given what you get - a quality laptop that zips through most everything you might want to do (except high end gaming) at a good price - I can highly recommend this HP effort. Give it a try today!