Customer Ratings & Reviews

I was surprised that no monitor accompanied the HP Envy, but more surprised and dismayed to discover no internal speaker system was built into this product. I must have spent 2 or more hours via a chat conversation to find out the simple answer that I needed to buy external speakers to gain audio!

Sales has poor knowledge and would give me false information just to make me purchase their products. I have purchased and returned 2 laptops and will be returning the 3rd one. New order I made was supposed to arrive today and now it's been delayed and will arrive on 21st (2 weeks from now).

I am not a happy Customer, my son bought me this laptop as a gift, and I cannot use it, he did not open the box when the clerk gave it to him from your store, he brought it to me, and when I opened the box and turn it on, the screen was damaged , I returned it to your store and was told that you cannot replace it. You did not even offer to replace the screen, so now I have to look to replace the screen. I know my son should have opened the box and make sure that everything is ok, but he did not, now the 14 day warrenty is finished.

I returned this computer. The specs were wrong; it doesn’t have backlit keyboard and battery barely lasts 2 hours. It has a cheap plastic casing and the keyboard only works sometimes.

The computer is great but the software that Best Buy offered with it was never delivered. False advertising.

Not liking the mouse pad, sound isn't good and about average on everything else.

Under specifications this item says that it has a lighted keyboard, and it does not. Looking into it further if you click on the information icon on that feature it tells you that it has a backlit keyboard that works in lowlight. That also does not exist. This product was misrepresented on the website

Not capable with what I was looking for it to do. I wanted to use it for the cricut app and its not available in the App Store

I'm disappointed I didn't realize this laptop keyboard did not have a backlight. My bad.

the laptop itself is good but i was surprised that the USB-C is not designed for power-in charging its only for data

1 year to the day of purchase, got error message about cpu fan and laptop was overheating. It shut itself down. In process of contacting best buy and hp to see if it can be repaired or replace. Alot of money for 1 year of light usage. Not happy.

product was defective but best buy refunded me 100%

Short battery life even If I bought it new. Tried to replace it but I didn’t see an option

I thought the screen would detach since it’s a touchscreen but doesn’t. What’s the point? However I do like everything else.

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.

I wasn't impressed with this laptop at all, and strongly suspect it was refurbished and listed as new.

I returned this product because it was extremely heavy and bulky. Felt like a brick and had poor camera quality. You had to really press the mouse to click as well.

Battery life is terrible do not buy. This product has maybe a hour and a half battery

shouldn't make filling this out a requirement because

The battery is not good, the volume of the computer is super low, over heat under the computer