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Customer Ratings & Reviews

$640.00
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The comparable value is $789.00

Customer reviews

Rating 4.7 out of 5 stars with 2138 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,138 reviews
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Very nice computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the touchscreen and long lasting battery. Good choice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife, she retired recently and was use to HP laptops. She loves it. It works great for what she wants it to do. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great value laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The startup was straightforward, and once I logged into my MS account it was running smoothly, and installing few applications also was quick! Browser is fast (Edge), and Google Chrome runs nicely well. I am happy with the display colors and great performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy is Great for Service and Selection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP computer is great, fast, and really like it. I thank the crew at Best Buy for helping select and getting me in the right direction as far as selection, Very Pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I wanted and on sale! Zachary was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony provided knowledgeable and patient service when I was purchasing a laptop. He was extremely personable and we connected on a personal level as well. Thank you Anthony for providing top-notch customer service in every way!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop, works really well for basic users, excel, word, power point and acrobat.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Evaluation of Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to implement needed APPs, and able to follow instructions!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Getting familiar.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting used to it, but gradually I'll get the hang of it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice laptop, good work, excellent configuration. love it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GREAT HP Laptop deal at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great -- I ordered exactly what my computer pro told me to do, and it's a good computer, and I got it on sale on Black Friday -- wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great laptop!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it’s supposed to do. Has just enough memory and very lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for students!! My son is very happy with it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Already Recommended to a friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New HP with Win 11 is perfect for my needs. It's fast and set up was easy. The shipment came quickly and was well packaged. It's a bit smaller than my last HP but I have a larger monitor with HDMI so the 15" is fine rather than a 17".

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Great size keyboard with spacing that is nice for larger hands,

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    very reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast easy to use, color is great, touch screen makes it easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life. Fast processor. Excellent display

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid machine. Does everything you need for home office work on a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for my office. GGood size screen without being too bulky. Have purchased 2 so far

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    My first laptop.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is easy setup. Easy to operate. Quiet keypad. Love it.

    I would recommend this to a friend