Customer Ratings & Reviews

First computer in over 10 years. Many new features, which are probably beyond me, and much faster.

Love the touch screen! Battery stays charged and the keyboard is flawless.

Fast and good computer laptop to do your homework.

amazing little laptop and the price was great. Love this store!

I bought this computer for a nonprofit I volunteer for. It has plenty of memory and functionality to do everything we need, including financial reports, thank yous and receipts, as well as host zoom meetings. A great buy.

We brought our old laptop into the Best Buy Geek Desk and received a diagnosis of keyboard failure that would be difficult to find a replacement for due to the age of the laptop. Not wanting to lose the laptop function by using a separate keyboard, we decided it was time for a new laptop. The technician gave us some recommendations of what would work best for us we went to the sales department and the salesperson showed us several laptops. We settled on one the technician had also recommended. After the Geek Squad transferred our data, we went home but discovered some problems that were diagnosed by a Geek Squad technician as software cliches and corrected quickly (using a service policy so no extra cost to us) and we are home and rolling! A great buy for both the laptop and the service policy we couldn't be happier!!

Happy with the purchase. Just what I was looking for.

Overall, it's a great computer only real problem is that the keyboard does not light up. I wish the sales person would have mentioned that

So far no complaints! It was a smooth purchase, and the computer has been good. I think the battery life could be longer. Thank you!

Excellent laptop for daily use, heavy games, video editing best for you-tubers and e commerce professionals.

Laptop is a true upgrade in speed, memory and storage as well as windows 11 vs my previous laptop's windows 10.

It’s so bad that I returned the laptop to different store of Best Buy I bought it. It’s going to be 28 days now that my cash 210:71cents has not been given to me, I was first told 10 to 15 days it passed, and another 7days passed another 7 to 10 days given to me is going to expire tomorrow. Why? One of your head in best buy at belateria in Richmond area told since it was bought in different stores they cannot do anything and I asked is it not same Best Buy the man refused it. In two days time it will be a month I’ve been waiting for my money.

Have been using this since April but have noticed a minor issue of needing to reboot after starting it because it doesn’t always open right up to Google. Other than that, it does its job and I’m happy with it.

The laptop is very fast and very easy to work with. I bought it for nursing school and it has been the best computer I have owed so far. My last computer didn’t even last me a year that’s why I saved up enough to get this one.

Great product. Love the speed. The college nephew is loving it.I will recommend same for every college kid.

Working good and condition was excellent for college

Replacing my computer was easy with Best Buy. This computer suits my needs and works so well.

I'm just getting start so I can't report much. It appears to have lots of bells and whistles and I'm looking forward to learning what's new on the machine and Windows 11.

This is a great product. I easily transferred the data from my old computer to the new one. I use a mouse most of the time, but the touch screen is very handy when I want to rest my mousing hand. I am new to Win11, but it is faster and easier to use than I expected.

My new laptop is performing great and it is much lighter than my previous one. The geek squad put all my necessary documents and files and the set up was done in a timely fashion!