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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2139 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,139 reviews
  • Rated 5 out of 5 stars

    Best pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best computer ! It’s have everything for a Cheaper prices !! Good quality on videos

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed, came with totally wrong power supply

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm disappointed with this purchase because it came with the wrong power input interface. This HP laptop needs a traditional AC 7.4mm–5mm connector but BestBuy gave me a USB-C connector. This model does not take charge over the USB-C interface. I bought This laptop Open/Box which offers three levels condition (Excellent, Good, Fair). I paid the highest, "Excellent Condition" which reads "Includes all parts and accessories. Packaging may vary or be absent." My disappointment comes from the fact that I should have received all the correct parts and not anything less. I brought the laptop home and went away on a one-week-long trip. Now that I opened the box I realized I can't charge the unit and the laptop battery is depleted so I can't tell now if the laptop is functional or not until I find a proper power input. I believe this is a failure from the BestBuy team who failed to do a proper inspection of the box before giving it to a customer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Card Member

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always has what I need. Great customer service from everyone that I have dealt with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Laptop owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I needed. It was just what was described on line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome power. It was exactly what I was looking for. Love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College Student

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value and just right size for college student

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with the price, easy install.. Raymond was helpful throughout the process..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I didn't think I would be comfortable with this device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. All the features that I need plus a large memory.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard to read key board

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is the key board is grey on grey and hard to see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Forever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hardware. Won't use anything but HP. Kid you not.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer- I like having the number keypad on the right side of the keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice and affordable laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a nice replacement for one I had and more memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy, Best Deal, Compare to No Other.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product with Great customer service skills. 10/10 for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer Novice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning to. Navigate on it. Good deal on this item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop with easy setup. Too many support pop-ups. I would give it 5 stars but the speakers are pretty bad.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent laptop but the battery drains quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, works well and camera is great quality!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HP 15.6" Laptop Model 15-fd0127dx

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought and used HP Laptops for over 15 yrs and have been please with them overall. This new HP laptop, not as much. It's description stated it had a lighted keyboard. It DOES NOT have a lighted keyboard. Also, the keys on the keyboard itself feel kind of cheap. They keys are hard to read/see in the least bit of dim light. I am not happy at all with the keyboard. Other than that, I guess it's ok, so far. I've only had it for a couple of months.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very good laptop at a decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    except for the full HD screen, this laptop checks all boxes

    I would recommend this to a friend