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Customer reviews

Rating 4.1 out of 5 stars with 2521 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 3.2 out of 5 stars

  • Display

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers highly value the affordability, user-friendly interface, lightweight design, and ample storage space of the 15.6" Laptop. However, they express significant dissatisfaction with its slow performance, particularly when it comes to gaming. Some users also mention the need for more RAM and find Windows 10 to be challenging to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,521 reviews
  • Rated 1 out of 5 stars

    After the setup was unable to use computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the computer to the geek squad becaus the task master didn’t show anything running. The geek squad said the memory was full that they would have to repair it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sloooooow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a life time to start then when it did the screen was black. Always some issue every time I use it. I'm taking it back. My 6 year old laptop works better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was not worth buying. The battery would drain so quickly even with a start of a full charge. Within a half hour of use battery level was almost died

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have not been able get laptop to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the laptop and tried unsuccessfully to use it. I am going to bring the laptop back to Best Buy’s , hopefully for a new one or get my funds back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WORST COMPUTER THAT I HAVE EVER GOTTEN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get computers for several people. Saw this as a black friday special and it was the worst mistake I have ever made with a purchase. Do not get this machine!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Black screen of death

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer lasted about 4 months of normal use. After that the screen stopped working. Shortest lifespan of a laptop I've owned. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt keep it long to really know if I would like it or not. It wouldn't connect to my 5g wifi and felt so cheap. Just wouldn't work for my needs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. Didn’t work from day one. Now wanted to charge me to fix it. Battery is bad and it doesn’t work at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a laptop to surf the internet or social media this is the laptop for you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second hp ive had. Both of them died within 1-2 years. They're cheap because they come with very little memory.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the product as quickly as possible, extremely slow, impossible to browse the internet and watch videos. Bad buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow, hard drive failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop just almost 2 mos ago and i dont use it often. Now, i cant open it bcoz there’s system failure.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Purchased as gift. Received defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen didn't work. Gift recipient had to return. Lousy quality control BB unable to replace. Not at all happy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uuugh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t like Chromebooks this thing crashes and resets for the smallest reasons

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't purchase it's not worth it. The system runs too slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard Drive Crashed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it in December for Christmas barely lasted 6 months then the Hard Drive crashed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible laptop. Horribly slow in booting up and basic operation. Returned after trying everything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dead in 7 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was fine untiltoday! i went to work this morning and came home to 'auto repair unsuccessful'

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told it was the best laptop to buy. You can not even use without the charger being in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t believe someone would spend hard earned dollars on this laptop. I am sad that I did.

    No, I would not recommend this to a friend