Customer Ratings & Reviews

It's bigger than I expected, at first all was great. Now after 4 weeks of having this laptop it has been acting up. doesn't hold a charge all day and when plugged in won't open up to my screensaver. Not worth how much I paid for it, now have to take it in!

Bought it to do light gaming. It works the way that we wanted it to.

I bought 2, but the audio of one stopped working after a month

Aight not bad, screen is not the best graphics but works

I don’t like the keyboard, probably will break easily.

Screen appears very washed out. I have to tilt the screen all different ways to see detail in photos. Touchpad doesn't really right-click unless you press the very bottom right corner.

Seems like an ok laptop but I do not use this laptop a lot.

The plastic on the computer creaked so much and the keyboard wasnt backlit which made it diffcult to use in low light conditions. The viewing angle on the computer was terrible if you didnt have the rught angle; otherwise it was all glare

It works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Garbage. This was supposed to be a new computer in an "open box". What it turned out to be is someone's used reject; it was locked with some guy's name and pin number. Customer service was no help- We don't understand why you don't like your new computer... Now I'm still trying to get a refund after returning the unit the day after it was delivered. Guaranteed I'll never buy from this website again!

HP Technical Support would not get the laptop working despite it being brand new and the factory settings making it impossible to get to any website without having to reset the modem because of a DNS error. They insisted they would only fix it if I paid for support!! Brand new computer! No other computer on my network having that problem!!

Received it, installed software, got a error on startup that HP support said was un-recoverable, Best Buy sent another unit, and it did the same thing - returned and was refunded - will not buy HP products again - seemed cheaply made

The laptop itself would have been fine but as soon as I got it I turned it on and there was a green spot on the screen. I took it to the nearest Best Buy and that experience was AWFUL. I originally wanted to try and exchange it for a different laptop with more memory so that means more $$$ but the customer service guy dealing with my return was so rude that I’ll never spend another dime at that store.

Not much to say. Wasn't very pleased at several aspects of it and I returned it.

Poor display, works ok. Just bad lighting and graphics

Laptop came with a defective microphone. Microphone don’t work, I brought the laptop to Argentina as a gift and customer service online told me they need the laptop in order to help, I was not offered tech online to see if it could be fixed online

I’ve tried everything to hook a printer to this even bought a DVD reader to run the cd and it won’t work.

monitor came with a crack that was not noticeable until it went out completely. geek squad did nothing to help fix it nor did HP when i contacted them

Terrible experience with this laptop. Continuously looses connection and pages are super slow to load.

Computer I purchase is slow and I can access all the app wants me to pay for it so I have no use for computer