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Customer Ratings & Reviews

Your price for this item is $289.00
The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 702 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 702 reviews
  • Rated 2 out of 5 stars

    It’s okay.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good laptop for like school work or something. Didn’t work for what I needed so to not being able to get it out of s mode.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frozen screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lap top went to opening screen and then froze. Not able to get it to turn on. After several hours it suddenly started up. Never had this problem with any lap top including several HP’s.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Boot Loops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd HP laptop I've purchased with these specs. Both got caught in a 'boot loop" after Windows updates and I could not get out of it. I had to return both laptops and buy a different brand name. Too bad as I typically like HP

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good starter PC Laptop for my grandson to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used the laptop yet because the set up is not easy for this senior. I'm not teaching anymore so I just need to accomplish simple task. I was looking forca touch screen this popped up along with others but its not a touch screen so there it sits and I'm still using my old one. Im disappointed

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s not what i expected mouse pad isn’t the best it’s okay

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly dislike Microsoft Edge. Changing seems to have repercussions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. I was having some medical issues and wasn't able to try it out right away so it was past the return date by the time I did. The keyboard is all but unreadable nd the disply looks washed out. I can't use it so will try to resell or give away so it isn't a complete waste. Try any new laptop in the store before purchasing. Don't make the mistake I did!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You got what you paid for

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very weak laptop. Would recommend only for kids as homework laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible screen resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen resolution is awful and not very transparent in the description and detail details when purchasing the laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow Stop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok for price. Chromebooks are way faster. Too much preloaded slows down speed. Would not use for anything but basic web browsing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scam best buy selling broken laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work i gave it to my daughter for Christmas and didnt work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is very hard to see. I use a magnifying glass to see the key board. The screen keep jumping off and on. I want to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very slow computer lags when more than 2 tabs are open

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt get the computer to work right and two phone calls to tech support and two trips to the store I just returned it for a defund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t use it for school. That’s the only reason I got this laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    unnecessary upgrade?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my.. window-xp-2000...is... much..... better,.....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid and affordable laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid for the price. Good battery life. Easy to use. Everything you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected ! Great price for what I needed !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer/laptop will be used for many years to come because we know this is a great brand

    I would recommend this to a friend