Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $408.99
Clearance
The comparable value price is $429.99

Customer reviews

Rating 4.2 out of 5 stars with 319 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend

Customers are saying

Customers frequently mention the reasonable price of the 15.6" Laptop with an Intel Core i5 processor, 4GB of memory, and a 1TB hard drive. They also appreciate its powerful processor, user-friendly interface, lightweight design, and overall performance. However, some customers express dissatisfaction with the touchpad, Windows 10 operating system, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 319 reviews
  • Rated 3 out of 5 stars

    Good not great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3yr old Toshiba might be faster......................

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good basic laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life goes pretty fast Screen resolution is poor but acceptable for what I purchased it for Speed is ok Next time I will definitely step up to better display and faster copy with better ram

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good basic laptop, slow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my 6+ year old Toshiba, but not ready to get the powerhouse I will need for an upcoming project (1 or 2 years down the road). So I decided to go with a cheaper laptop to hopefully hold me over until I could learn more about the Windows 10 and figure out what I will have to have. It works ok, but the obvious corner that was cut is the lack of memory. Overall the computer is slower than the Toshiba, due I expect to all the Windows garbage hogging the 4gb. I'll probably add another 4 at some near point, but then it isn't quite the budget friendly unit anymore. Other than that, most complaints would be aimed at Microsoft, not HP. They haven't been concerned with customer wants and needs since XP.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Loves the speed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been living with the old vista operating system. This has been super simple to use and love the speed.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great laptop and a great price! I use it to work from home and surf the web and no problems so far.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    all ready had to retun item and replace it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer would just shut down and would not come back on. reture it got the same item and this one is shutting down on me but will restart and boot back up

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 3 out of 5 stars

    Leaves me wanting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little disappointed that the keyboard isn't lit like my last HP Notebook. And, frustrated it did not come with Bluetooth. But, that's my fault. Otherwise, It does what I need it to do!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    problems with brand new computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the first time I booted up my new HP laptop, the CD-ROM door opens every time I start up. Doesn't matter if the computer is off or asleep, the door pops open every time. I called tech support and the guy didn't try to fix the problem. He told me it was a hardware problem and he could only resolve software issues. Also, when I got the computer it wouldn't play any video from YouTube or other sites. I found people online with the same problem and then changed some settings and resolved it myself. My last computer was also a HP Pavillion and it was so much better than this inferior product. I bought this one because my last HP was a gem.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Glad I got it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the laptop to use while I was waiting for Best Buy to repair my desktop. I am very happy to have it because the desktop Best Buy repaired still doesn't work. Best Buy will be my last resort for future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent machine for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with a intel core 5, 1 terabite , windows 10, hdmi entrance, several usb ports, memory card reader, mediun size screen, lightweight, longlast battery and an optical drive to read cds, what else could you ask for, for the average student. I bought this for my daughter in highschool, and it's just great for surfing the internet, doing homework, listen to music, talk on skype or just watch netflix.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Awesome Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My father really loves this laptop. He says that it is easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for what we use it for. Fast computer at a decent price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my daughter's birthday. Liked it so much, went back and bought another for myself. It's great for searching the web, checking email, Facebook, playing web games. etc.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great laptop for any person!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP laptop is easy to use for the least experienced person!

    I would recommend this to a friend
  • Pros mentioned:
    Processor

    Rated 5 out of 5 stars

    great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product HP has good deal amazed i-5 never hot battery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PRETTY GOOD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only problem i have is that with Windows 10 HOME edition you can not do remote desktop access and i was never told that or i would have bought something else with windows 10 PRO

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy it is to use but the 4gb of memory is not the greatest to run some of the games or live things that the computer may be used for. For basic things it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    great computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a great computer and very easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small Space

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My big laptop went and I didn't need anything as big so this was a great fit; plus I have a small space. Serve my needs -e-mails, some on-line shopping, some research.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great introductory laptop for basic user

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of storage. Able to store a lot of home photos on the local hard drive without having to worry about external hard drives and different albums on different drives.

    I would recommend this to a friend