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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 341 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the laptop's affordability, user-friendly interface, lightweight design, and extended battery life. They appreciate its performance and reliability for everyday tasks. However, some users have concerns about the keyboard quality and the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-13 of 13 reviews
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Laptop was ok

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop was ok. Good product for the price, but had keyboard issues fairly quickly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not as great as it was

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for a wfh job originally and it worked fine for that including gaming on low settings but even though i take great care of this laptop its been completely freezing when im working on stuff and either it shuts itself off or i have to manually shut it off by holding the button. kinda sad about that since its functionally useless now for what i need a PC for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Usb ports

    Rated 3 out of 5 stars

    New Hp Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting use to my new laptop. In Comparison to my old HP, screen size is a little smaller, which is okay, love the light weight feel. A little disappointed in the number of usb ports available on this purchase. But overall, happy with the purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Good laptop for basic office, school and web work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average laptop computer. Great for surfing the web, doing basic office work, etc. Keyboard is a little hard to get used to - very flat and smooth, so it's somewhat hard to get a good feel for typing.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Runs quiet and light weight.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic windows 11 laptop for home office. Runs quiet and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Best laptop I ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful very light very good value for the price .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an issue with my laptop. There seems to be an underlying document on my home page. It is carried through in Word & Excel. I can’t type in this area because it always has a continuous circle going on. Maybe I caught a virus somehow, I don’t know p. I guess I will have to bring it in to the Geek Squad to get it fixed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just average out of the box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attachment USB DVD did not work. Discs do not pop up on screen. This has always worked immediately with other computers. Will need to take to Best Buy. Battery does not last very long.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a good computer for emails and schools. I brought it for work but I need something that was a little more faster and could handle my heavy work requiremnts Overall a good computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    there are better options

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought 9 of these. 2 of them failed to boot. 1 of them had USB issues straight out of the box

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a good option

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not fast enough. I bought it for university purposes and it wasn’t enough, it’s a slow laptop.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Baseline laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The baseline laptop I’ll recommend. It gets the job done well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really perfect for me . Its good purchase.thanks

    I would recommend this to a friend