Customer Ratings & Reviews

I've had this laptop for about 2 weeks now, very efficient.

Looks great haven’t used it yet.its a Christmas gift.

Very resourceful in the things i need to get done.

Decent Laptop, however getting hang more frequently

I have the HP Laptop for a month and overall rating is GOOD

So far it has been a good laptop. Great for doing school.

Good for its value. Proper laptop for the office or the family

Really good laptop for studying, not too good for gaming.

I'm new to laptops. It's quite a learning experience.

Had it 3 weeks battery wouldn’t charge, ran diagnostics on battery said no battery found, made appointment with Best Buy took it back, they wouldn’t do anything, said I could go buy a battery from Amazon, they didn’t even look at it slid it half out of the box that was it I can see why places are going out of business, I’ll never buy anything else from BestBuy

This laptop isn’t what I thought is was going to be, or what it was described as being. It doesn’t hold a charge longer than an hour may be even less than that. It isn’t as fast as it should be and overall I am very dissatisfied with this laptop being that I paid over $600 to not be able to use it for work or school. NOT A VERY GOOD LAPTOP.

My wife uses this computer for work and she likes.

very good computer for the price, my wife loved it

Computer worked fine for 1 year. After that, it seems unable to withstand any windows updates and just spins for hours in srartups. Had to wipe computer clean to get it working again. That lasted a little iver 1 month and then same thing happened again. I decided to buy a new laptop. I did not buy another HP! Hopefully better luck next time.

Is it ok. But the order should bring more features

I purchased a computer online, but when it arrived, it was still locked with the original owner's name, preventing me from using it. I returned the computer and asked a Best Buy associate for some form of compensation, since there was no new one available for me to exchange it for. I was told that nothing could be done, so I ended up losing out on the sale during that period, and they had no other options for an exchange. I advise others to be very cautious when buying used items from Best Buy, as they do not inspect them before listing them for sale. This was the worst customer service experience I've ever had.

Purchased this online and picked it up from a local store since I needed it in a hurry after my old laptop dropped and broke. I receive it and can't download any programs that aren't found in MS app store. I call HP and they attempt to take the computer out of S mode but are unsuccessful and tell me windows needs to be reinstalled. Bring it back to Best Buy Geek Squad after marking an appointment and after another hour of time wasted trying to take it out of S mode, they tell me I have to return it and purchase a computer that does not have S mode. How do you sell computers that don't allow you to download programs? Everything I read says the computer could be removed from S mode, but after an hour wasted with the "geek squad" I was told to return it and buy another computer. Not buying from Best Buy again, that is for sure,

The computer itself so far is functioning normally, but it feels hollow and cheap like it could break easily. When you type, there is also a hollow sound and feeling under the keys.

My new computer doesn’t work and the person that I was led to believe that he was the manager. I spent 3+ hours two nights. He would repeatedly said he couldn’t get ms to work with Spectrum. I find that VERY hard to believe. I came another night and he said it was time to go & he didn’t have time to mess with me. Also, they destroyed my old computer, so now I can’t get my files onto another computer!!

Purchased an HP laptop from Best Buy for my son for college. It almost imediately had problems. Brought it to Geek Squad for a fix. Worked for a short time. Brought it back in and he was forced to buy a repair service plan. They sent it somewhere and all insides replaced. Broke again and they won't fix it unless he pays another $85 for repairs. It is 2 months out of warranty. However, the "fix" they did while in warranty didn't fix it. Furious! Won't buy from Best Buy again or any HP Product!