Customer Ratings & Reviews

I have 3 other HP laptops and this one so far is not what expected. I got it last year and it did take me a minute to open the box and set up, which made me miss the return period. It takes me ages to just power it on, super slow and barely can do what I got it for. Not friendly when it comes to downloading apps or anything, I wish I didn't take that long to open so I could have returned it

This is just the middle of the road laptop nothing special about it, but I haven't had a chance really use it a lot , so I've had it for 3 weeks had no problem with it yet.

I purchased this item while it was on sale however ive realize that it freezes up and takes a long time to start up and tuen on definitely on the verge of returning it

The windows version installed is very limiting. Not letting us install even Google Chrome. The method used to get out of this mode failed. With a few days left of the return policy, the wifi adapter stoped working and even geeks squad couldn't get it to work. It was when Best buy suggested that if we pay them $200 that they would try harder with no guarantee that we decide to just return the laptop for a full refund.

This computer has bare-bones ports, and the ones it has are terribly antiquated. No charging/video through the 1 USB-C port, and no USB LAN capabilities even though there is no RJ45 ethernet jack. WiFi is not good in all places, especially in college dorms. This laptop is a terrible option for a college student unless WiFi is perfect, and it is useless with any sort of docking station.

Meh. Keyboard letters are hard to see. It keeps shutting down and I loose files.

I like it.but The Battery can not be charged.I bought for work so I have to return it

It makes Soo much noise.When typing it lags.If there is any help to reduce this please help me.

after 3rd use laptop no longer turns on taking it back to Best Buy don’t know what is wrong with it ok

There was no charging cord in the box. To early to know how well the product works, but it will also be impossible to keep the laptop on without a charging cord.

The laptop is not very good, the battery is very weak and dies quickly, and it is expensive for its capabilities

I had basically the same computer before purchasing this one. It seems to be made more cheap and is missing features the other HP computer had like the button to turn the camera off, a fingerprint scanner and the whole computer feels like it is made with cheap materials. Oh, and the charger stopped charging the computer after 2 months! The worst part is that a blue screen has popped up and reset my computer 6 times in the 3 months that I've owned it.

Hard to see unlight keyboard no backloggt to help illuminate the keys. Delayed start up when turn on.

It’s a good laptop for price, but lacks backlit keyboard, facial recognition, and personally the 10 key on the keyboard is kinda weird.

Ended up returning this laptop because the build quality was bad, chepa and plasticky typing on it sounded lile the laptop was going to fall apart.

Horrible Save your money Lots of fan noise. Even if you adjust the settings and have it on a stand. Fan goes on every 2 min or so and its so loud.

It seems that if it isn’t a Microsoft product or app then the HP won’t let me download or add anything. If I can’t use something other than Microsoft Edge and McAfee, it is not a product for me.

Laptop had a defective battery and was down to 10% after 3 hours, customer service repeatedly gave us inaccurate information on a replacement and didn't replace it.

I purchased this computer less than 60 days ago, This week it started to give me issues. It doesn’t want to connect to the internet. I restored it like new, now office 365 won’t open, an error pops up and then it closes the app. It’s weird because all my other devices internet is working and so is office 365. I’ve always purchased HP and all my electronics at Best Buy and have never had a problem. I guess after many years I got a lemon but what sucks is that even though it has been less than two months with the computer I can’t return or exchange which really sucks because I always buy my electronics in Best Buy trusting in that this is the best and safest place to buy but I guess not anymore.

I am not sure if this computer can dock to a docking station that has 2 monitos. If so what model docking station?