Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2345 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers frequently mention the positive aspects of the 15.6" Touch-Screen Full HD Laptop, including its responsive touch screen, strong performance, user-friendly interface, and lightweight design. Many appreciate its good value for the price and ample RAM. However, some users point out that the battery life could be improved, and a few note concerns about fan noise and the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,345 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Broken after 6 months

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop runs at 4fps while under moderate load with charger plugged in (I’ve had two and BOTH did this) and my second one only lasted 6 months before the display cable broke due to a terrible design.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Takes awhile to learn and adapt

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been difficult for me to learn this computer... so many more options too learn. I have to look for info on YouTube

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It was a good computer but had faults

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good computer but one of the big problems was that the keys were very hard for me to see the printing on them. I am a touch diapers but occasionally you need to unpack something and it’s kind of difficult on that at least for people who are older.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery issue

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery could not hold an hours charge . Speed and performance was average. May be for simple browsing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money and lousy customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this laptop since December 7, 2023 and it is already malfunctioning. Best buy refused to repair or replace the laptop because i did not have a uear of geek squad protection. Customer service and geek squad employees were extremely ruse and unhelpful. I will never shop this store again, and i used to get all of my appliances and electronics there

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    hp laptop review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    small power button, as a older person very hard to turn on. power cord has to be pushed in very hard.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    New laptop stopped working within a year of use.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop thinking it would be a great work computer. Sadly mistaken. A little after the year, the warranty expired, I was not aware it was only a one year warranty. I took it to best buy to get it checked out, and geek squad said in order to check it I would have to buy a membership dats around 300 dollars. A new laptop should not stop working. And they will not assist to get it fixed. I will no longer be shopping at Best Buy. Worst purchase I’ve ever made.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor satisfaction

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't satisfied with the screen and the keyboard quality!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The key buttons Quality are not up to the mark, Need improvement

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Computer needs manuel,

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im still trying to learn about this computer. It would be nice to have a manuel

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mr C

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to take it back to best buy for driver problem after 4 weeks,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sorry it wasn't for me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It felt flimsy. Return item. _____________________

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Non title

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer but did not like the google only apps.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Meyer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor battery charging. Battery did not last over 4 hours. Key board surface rough on edges. Returned with no issue and purchased a Samsung laptop--LOVE that one!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    average

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Software

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lap top had to repaired within a month due to software issues.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lab Top

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer. For the price it should of had the finger print scanner.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    USB-c does not work on this laptop!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the commputer 20 days (6 after the return warranty. The usb-c does not work. I did not find out until I tried to plug in a device on yesterday. Noonne seems to be able to assist me with problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Open probem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought loptop gave it a shot it had been refurbished keybord was pretty flimsy and for an i7 the speed and downloading my application took for ever called geek squad said it might be soft ware problem so just took it back still debating if i will purchase an other.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Port limitation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok computer. Disappointed with the USB-C port not being a power Gen-2

    No, I would not recommend this to a friend