Customer Ratings & Reviews

screen size too small for my elderly eyes. Also don't like Windows 11

Good but build quality is not so good, look is good

I would love to review it but it was stolen on delivery by Fedex. I sent it as a gift and it was dropped off in the unsecured apartment mail room and not delivered to their apartment per the address. If the Fedex driver had taken it to their apartment it would not have been stolen. I have filed a case number C-126759081 with Fedex for the loss. But they don't seem to concerned about my loss. Maybe you could help out and see if they will respond to you. I would appreciate any help you can give me in the loss of this gift to my brother-in-law. When I call Fedex they want to know the Fedex shipping account and since you are the shipper I don't know your account number and can't get past the automated computer at Fedex to get to a real person. Any help would be greatly appreciated.

It’s okay just nothing special some parts fall off easily

Good.. but little bit hanging...screen resolution is good

Bad service on the store the guy told me that was 2 months to return and it says on the app that is not longer returnable it hasn’t been a month!

Bad Battery,cooling system,and monitor. Don't recommend.

Battery went completely dead and won’t take a charge only had it 4 months

Battery dies fast.. freezes... Factory reset and taking back to store

Bought this, needed for work. Went to Hospital, now have condo& can’t work, don’t need laptop & will not take it back. Has only been charged

A complete disaster. Both of the internal fans stopped working within two months, rendering the laptop unusable due to thermal protection shutdown. Took it to "The Geek Squad" who offered no solution. My only resort now is to send it to HP and hope they can fix this piece of garbage. Longtime customer who will now be looking elsewhere for future purchases.

Terrible product. So bogged down in Microsoft spyware and nonsense apps, it barely functions. Cannot use word on a $1k laptop but it loads so many different updates and useless stuff I cannot connect to the internet. This should be close to free given all the junk it comes installed with.

Worst service i experienced, I ordered by delivery 2 days but I recieved it after one month after contacting them 3 times finally when I given request to cancel they delivered it to me.

Bought my last Item from Best Buy. Didn't know can't talk to someone in a store. Don't like having some from another country getting on my computer. Had I have known would not have bought this item.

Keyboard Broke. 6 months later and the screen just broke bought the warranty and it’s not covered even though it has a extended warranty

Managers unresponsive and do not go to work and schedule you for visits that they cannot keep. DO NOT USE MIDDLETOWN ORANGE COUNTY.NY STORE.

This computer is terrible! I have nothing but problems with it since I bought it.

Computer crash hard disk damage in such a short time, will try to take it to best buy to get service hopefully they can repair or fix.

It freeze up and I dont know why. I have to do a ctrl alt delete to make it go again

I just couldnt handle how cheap this looked and felt. Returned