Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2345 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers frequently mention the positive aspects of the 15.6" Touch-Screen Full HD Laptop, including its responsive touch screen, strong performance, user-friendly interface, and lightweight design. Many appreciate its good value for the price and ample RAM. However, some users point out that the battery life could be improved, and a few note concerns about fan noise and the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,345 reviews
  • Rated 3 out of 5 stars

    small screen

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    screen size too small for my elderly eyes. Also don't like Windows 11

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but build quality is not so good, look is good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen Computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to review it but it was stolen on delivery by Fedex. I sent it as a gift and it was dropped off in the unsecured apartment mail room and not delivered to their apartment per the address. If the Fedex driver had taken it to their apartment it would not have been stolen. I have filed a case number C-126759081 with Fedex for the loss. But they don't seem to concerned about my loss. Maybe you could help out and see if they will respond to you. I would appreciate any help you can give me in the loss of this gift to my brother-in-law. When I call Fedex they want to know the Fedex shipping account and since you are the shipper I don't know your account number and can't get past the automated computer at Fedex to get to a real person. Any help would be greatly appreciated.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    okay just okay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay just nothing special some parts fall off easily

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hp review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good.. but little bit hanging...screen resolution is good

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad service on the store the guy told me that was 2 months to return and it says on the app that is not longer returnable it hasn’t been a month!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad Battery,cooling system,and monitor. Don't recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    T

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery went completely dead and won’t take a charge only had it 4 months

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Returning

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery dies fast.. freezes... Factory reset and taking back to store

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    No empathy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this, needed for work. Went to Hospital, now have condo& can’t work, don’t need laptop & will not take it back. Has only been charged

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rectangular Frisbee

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A complete disaster. Both of the internal fans stopped working within two months, rendering the laptop unusable due to thermal protection shutdown. Took it to "The Geek Squad" who offered no solution. My only resort now is to send it to HP and hope they can fix this piece of garbage. Longtime customer who will now be looking elsewhere for future purchases.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage paper weight

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. So bogged down in Microsoft spyware and nonsense apps, it barely functions. Cannot use word on a $1k laptop but it loads so many different updates and useless stuff I cannot connect to the internet. This should be close to free given all the junk it comes installed with.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Worst

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst service i experienced, I ordered by delivery 2 days but I recieved it after one month after contacting them 3 times finally when I given request to cancel they delivered it to me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad company to do business with.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my last Item from Best Buy. Didn't know can't talk to someone in a store. Don't like having some from another country getting on my computer. Had I have known would not have bought this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy z!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard Broke. 6 months later and the screen just broke bought the warranty and it’s not covered even though it has a extended warranty

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Best buy middletown you pay but they do not do the

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Managers unresponsive and do not go to work and schedule you for visits that they cannot keep. DO NOT USE MIDDLETOWN ORANGE COUNTY.NY STORE.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    this stinks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is terrible! I have nothing but problems with it since I bought it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dissatisfied

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer crash hard disk damage in such a short time, will try to take it to best buy to get service hopefully they can repair or fix.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hp laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It freeze up and I dont know why. I have to do a ctrl alt delete to make it go again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just couldnt handle how cheap this looked and felt. Returned

    No, I would not recommend this to a friend