Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2345 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers frequently mention the positive aspects of the 15.6" Touch-Screen Full HD Laptop, including its responsive touch screen, strong performance, user-friendly interface, and lightweight design. Many appreciate its good value for the price and ample RAM. However, some users point out that the battery life could be improved, and a few note concerns about fan noise and the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 2,345 reviews
  • Rated 2 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made an appointment online and got to the store and had no appointment...drove 52 miles to get there....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolute ridiculous customer service.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible process. I cancelled my order within minutes of placing it and I received an email acknowledging the cancellation. Shortly after receiving that email I received another email detailing delivery. I found out that the vendor refused the cancellation and the order was delivered to an address I was no longer associated with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WorstBuy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy anything from Bestbuy. The laptop arrived damaged with a broken screen. I tried to return it for a replacement and they said they would not accept the return because it was damaged... by them. Talk about unethical. Not an honest company!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate this computer.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely hate this computer more than any computer I've ever owned in my entire life. Everything it does is absolutely infuriating and it's impossible to change anything. Absolute waste of money. Worst computer I've ever owned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wifi & bluetooth dead after 1year

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to connect WIFI or Bluetooth. Logo disappear as well. No matter you restart or reset factory settings either one work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Misled on free items

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered and it's been fine, not great, and I didn't get the free mouse and both store and chat didnt help at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft blocks downloads

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate thismew computer. Microsoft blocks you from downloads if not from them. Needed it in a pinch. Would never buy this computer or recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible! Hate I missed the return window as I should have ran this back quickly. Poor camera, very blurry, issues with finding apps, Outlook functionality troublesome, issues with jumping cursor and other glitches. Runnnnn!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst laptop I've ever owned. HP warranty service is non existent. Best Buy doesn't honor warranty. They attempt to up sale you to their annual service plan or have you send computer back to manufacturer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sir

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's not a solid casing and very slow to start up. No light on the start up either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult to see letters at certain angles

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't see the lettering on the keys from certain angles. We thought the keys were blank LOLReturned it. I guess this is a common problem with this model. I never turned it on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY IS A JOKE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WILL NEVER USE BEST BUY AGAIN, WILL NOT COVER PACKAGE THAT THEY LEFT AT MY FRONT DOOR. AFTER CLEARLY STATED ON ACCOUNT DO NOT DROP OFF WITHOUT SIGNATURE.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    OK, just OK

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery time is not good otherwise everything is good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HP Laptop Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet. Will rate when I have accumulated some time with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely slow and clunky user experience

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this thing after a week. Could not beleive how slow it was to do the most mundane tasks. Opening settings takes twenty seconds, there is a lag any time you type and webpages time out. Felt like a lemon straight of the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Wifi

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst laptop possible, gives absolutely no WiFi options and says it’s not meant to run windows on it when it’s a Windows laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bit disapointed

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard is too loose. Sometimes freezes. Although price is appealing little bit disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Charging

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer just under a month and it has already stopped charging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    wi-fi sucks on this machine.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't count on the wi-fi working. Mine went out after 7 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy and HP sucks! Bad customer service

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this computer it’s junk! Died after 50 days and Best Buy customer service sucks

    No, I would not recommend this to a friend