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Customer reviews

Rating 4.6 out of 5 stars with 2345 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers frequently mention the positive aspects of the 15.6" Touch-Screen Full HD Laptop, including its responsive touch screen, strong performance, user-friendly interface, and lightweight design. Many appreciate its good value for the price and ample RAM. However, some users point out that the battery life could be improved, and a few note concerns about fan noise and the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,345 of 2,345 reviews
  • Rated 2 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It quit wokring the second day we had it. It turned itself off and I cannot get it back on. We live 60 miles from nearest store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy would NOT help me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PC would not come out of Smode. After trying 12 repairs and a full PC reset Smode removal would only say failed. I took it back to Best Buy and they wanted me to pay $40.00 to do what should have taken ANYONE two minutes to do for free. I returned this laptop and went to Amazon. Done with Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never delivered

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t review this because I haven’t received it. I’ve been in contact with customer support twice since I ordered it a month ago and I still don’t have it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thumbs down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this laptop two days after purchase due to it being stuck in a boot loop. The staff knew right away what was wrong when I brought it in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ULK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it and returned it, I don't like some of the features on the HP.

    No, I would not recommend this to a friend