Customer Ratings & Reviews

I downloaded google chrome 32 instead 64. Always when I started the lap message pups up .even when I deleted it.

This keeps dying during use with the battery at 100%. After researching online, I read complaints from others of this happening to them and after sending it to the shop for repairs, it still continues to do this. I purchased this laptop on May 7, 2020. It started dying on me several times a day on October 9, 2020. Not acceptable. Stir clear of this one.

The product I bought worked twice since I bought it. I paid almost $200 for it. The last printer I bought ran through ink as if it was defected. I was told to stop buying products from Best Buy because they don’t half work. I am so sorry that I bought another one from there. Please invest in printers that actually work. Thank you for caring. Have a blessed day.

I haven’t had the chance to enjoy my laptop I’ve paid to much money for it and it’s making a noise when powered on as if it’s gonna blow up every time I called I’ve never spoken to anyone it’s always automated and when I get online to see if some one can help me it’s always the same problem I’m highly upset about this because I need my laptop for work

Prompts to switch out of S mode, do not work. Yes security is important, but actually being able to perform work duties are as well. I was very disappointed with the inability to proceed. I have only used the laptop once and am now stuck with it due to exceeding return date(3 months) . The family has attempted to perform school functions with no avail.

Not the best. Crashes often and gets frozen, so i have to restart

Talked to a guy from Best Buy about which computer would be great for my DJ equipment and sold me on this one. Ends up that this is one of the worst computers for my DJ equipment and software. Now I can't even return it because I don't have the receipt and it's probably been too long. Really just want to return this one to buy the right one!!!

Device impossible to activate. Nothing but advertisements and inducements to buy unwanted features !

In all honesty I should not have purchased an HP computer. They're quality has dropped in recent years. I did not have a single problem with my previous laptop, but this one shuts down and gives me a therma1 shutdown warning. The problem is because of HP's crappiness, but Best Buy supposedly refurbished the thing and they should have caught this.

So upset! Cracked screen. Took in under warranty for repair. Never told it might be trashed and to back up hard drive. Never got computer back even though email updates stated it was needing parts and upon calling was told the parts were in and it was repaired. Went to pick it up but they had trashed it. All my work. Gone.

Nice laptop enjoy all the features including the touch feature

We purchased this to run online classes via zoom and it's just not quite up to the challenge.

Bought new computer, I bring my old one & the new in for every thing put on new one. Told the person what I wanted, take every thing from & install. I go pick it up & nothing was done so now I have to make a appt. again & bring it back. if that jack-ss worked for me he would be looking for a job, that is not how you do business.

Drive failed after 14 months. Second HP this has happen to.

computer is jumpy and freezes up regular;y not what i have come to expect from hp

I needed a WFH computer for COVID. This does the trick but isnt a great computer.

I had the computer for only 16 months. I simply closed the laptop one night and the next day the screen is pixelated and doesn't work. Turns out many people have had similar issues. Of course, warranty only lasts for a year and no way to replace the screen.

This laptop looks are good, but besides that it is worthless. I received the laptop on 05/11/20 and it no longer worked by 06/10/20. I don't know if it was a defective laptop or what, but i would not recommend anyone purchasing it. If you do purchase it i recommend also getting protection plan for it.

This laptop has been nothing but trouble since I received it. First Microsoft edge kept opening tabs on its own. Then the keyboard and touch screen became unresponsive. I cant type anything. It's been hell trying to get help and to return this thing with all the stores closed. I just want my money back

I'm having alot of problems with getting out of s mode, only reason I bought the laptop is to work from home on zoom chat now I can't even do that, I've tried numerous times to get in contact with someone and to this day no response... I'll be returning this item if I can't get it rectified asap