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Customer Ratings & Reviews

Your price for this item is $539.99
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The comparable value price is $599.99

Customer reviews

Rating 4.4 out of 5 stars with 2142 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, light weight, and gaming capabilities of the 15.6" Touch-Screen Laptop. They appreciate the responsiveness of the touch screen, find the laptop to be affordable, and value its user-friendly interface. The laptop's portability and suitability for gaming are also well-received. However, some customers have concerns about the battery life, overheating issues, camera quality, fan noise, and limitations imposed by S mode.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,142 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great work from home computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer, excellent value for the price. It's got a great 15.6 in screen and is also a touch screen. The amount of memory keeps it quick even on the power up. It also has the 10 - key which is important for me while in finance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It is fast the turn on.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It´s is a great laptop!No problems by now, hope to continue like this. It´s fast and really easy to use, it is true that the resolution is no that good if you compared with others but works good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rough start, but problem resolved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this laptop, I had no idea that I could only download apps from the Microsoft Store. Nothing else would download. I researched it and found that I should be able to turn the "S Switch" off. There was also a warning that if I turned it off, it could not be turned back on. I was able to do that successfully. Problem solved, right? WRONG. The next morning the switch was back on and I was unable to turn it off. I called HP and after a trip to the store to purchase a flash drive, the laptop was "updated" and the switch was again turned off. This process took most of the day. I get up every morning half expecting the oroblem to be there again, but so far, so good.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd give it more stars if I could. This computer is really helpful especially since I use it A LOT for church and school. It is fast and I don't have to wait a few minutes to start working. Take care of this computer, it is a treasure!

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new laptop after having my Acer for several years with no issues and I got the HP. I absolutely love everything about this computer. It’s very easy to use and light as a feather. 10/10 in my book!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Everything it was supposed to be.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before settling on the HP 15.6" laptop with touch screen and getting it from Best Buy. Best Buy made it easy to compare against other options. I feel I got a fair price and the laptop is everything I hoped for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop, goes really fast. I’ve had this laptop for 3 months and have used it everyday to stream to twitch. Don’t get lag whatsoever. Definitely will recommend if someone is looking for a low budget laptop for streaming

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Easy to Use Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for a high school student for use with her schoolwork. It is lightweight and with a really quick and efficient speed. The price was really reasonable especially for how much memory it contained. Overall very happy.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and runs great. Does exactly what I need it to do. I don't do a lot of gaming, but the one game I play runs perfect. The fan gets rather loud, but it doesn't overheat too much.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    decent specs for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it on sale. needed a pc w decent specs for remote work. this fit the bill. for the price cant complain sub 400. only draw back is hdd size but for the price not much else is an issue.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Love this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop runs fast. Meets all my needs. I am a student and use it mainly for class work, video conferencing, and streaming movies. Great size strewn with plenty of storage space. Only negative is the loud fan, but that’s minor.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Works well except for...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop to work from home. I removed the "S" in the Windows 10 because it severely restricted the necessary applications/software I needed for my job requirements. Since purchasing it, the occasional shutting down of the laptop due to what I suspect is overheating is a concern. I don't do gaming, just office work. Is this a design flaw? The 12gb of ram is definitely needed as I do a lot of work using multiple spreadsheets and in preparing power point documents. CPU processor speed is good, but could be better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still Learning this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently, there are no known issues or concerns with this particular laptop. Still learning all it's capabilities however, I'm satisfied so far with the performance of this system.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great design (but trouble with the keyboard)

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works pretty decent, we like that it’s touchscreen. Only problem is the keyboard seems a bit fragile. One button stopped working a few months after using it. Very odd...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product to work from home

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer to work from home and I love it. It's performance is great, I have not had any issues with it since I bought it in May. If you need an affordable device capable of handle multitasking, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Exactly what I was looking for!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very affordable laptop with plenty of RAM speed and storage space to edit lots of photos with photoshop, Lightroom, etc. and that’s exactly why I was looking for. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good; bought this to replace an older computer; this had the most options in my price range; the only thing I gave up was the CD/DVD drive (which I purchased an external one separately. No issues with computer so far.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Pretty Good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for about close to a month and so far i haven't had any problems. It's pretty good for everyday use, the fan is somewhat loud but i feel like that's to be expected with a thin laptop. Overall pretty good!

    I would recommend this to a friend
  • Cons mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great for the money. The only thing I would like is a little better picture quality on the screen. Definitely would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer to replace a Toshiba laptop. I really like how fast it starts up. The fan can be a little loud at times but nothing outrageous. I just wish the power button work illuminate when you power it up.

    I would recommend this to a friend