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Customer Ratings & Reviews

Your price for this item is $539.99
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The comparable value price is $599.99

Customer reviews

Rating 4.4 out of 5 stars with 2142 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, light weight, and gaming capabilities of the 15.6" Touch-Screen Laptop. They appreciate the responsiveness of the touch screen, find the laptop to be affordable, and value its user-friendly interface. The laptop's portability and suitability for gaming are also well-received. However, some customers have concerns about the battery life, overheating issues, camera quality, fan noise, and limitations imposed by S mode.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,142 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw this on sale and recommended this for a friend. It is a good product for the price point of $450. The main purpose was to surf the internet and access to Microsoft word.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    High performing and nice quality laptop!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say this laptop was a really great choice. Very lightweight, reliable and fast for my academic busy lifestyle!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Son for his bday and he loved it so much, we bought one, too. Just been using for a bit but it's great. Needed something for home teaching. It's perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice laptop user friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop for work. Its only been a month but so far been working great, can get a little hot, but the speed has been great.

    I would recommend this to a friend
  • Cons mentioned:
    S mode

    Rated 2 out of 5 stars

    Great disappointment with the new computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a HP Laptop 15 - ef0xxx. It has a feature called S mode. I did not know that when I purchased it. I should have researched better - that's on me. S Mode has to do with security and efficient speed, etc. I don't like being hijacked and that's what the S mode does. I can't use Chrome, or Zoom, or SpyBot or Norton - not unless I get some App from a specific "approved" web site. I've been trying to get rid of S Mode for three days now. I've contacted Best Buy tech support through their web support and by their 1-800 phone support. The best I'm, getting from them is that if I eliminate S Mode, I can never get it back. I never wanted it in the first place. So, the machine lets me load all of the above and then informs me that I can't use them in S mode. Useless.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    So Happy...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my current HP laptop and this new HP with AMD Ryzen 5 is excellent. Plenty of memory and I Love the new Windows 10 as well as the Touchscreen function...

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m super used to Windows 7, lol But I’m glad I got this one, I thought it was going to be hard to get use to it, but it was super easy and I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer, not just because it's HP, because it's very fast it boots up really quick webpages load quickly, the SSD adds to the speed, definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for over a month now and I'm enjoying it. I didn't think I'd use the touch screen but it's pretty handy. I installed Chrome and it's running smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 4 out of 5 stars

    Great Lightweight Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace my old laptop. I really like that this laptop is much lighter. Its much easier to carry in my backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    User friendly for a non-techie.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good computer. Quick boot-up. Easy to use. Touch screen easy and responsive. Large screen, though resolution somewhat grainy.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop is wonderful. The screen size is perfect, the keyboard is like a PC keyboard. Love the numbers on the side as well, really helps out a lot when your typing.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get my own laptop to work from home this is a great choice. Excellent for the price and the quality of the laptop. Extremely light weight but serves the purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer!!! I had my doubts initially but it won me over. Great price and it does everything that I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Hp laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer works good but the display is really bad other then that the price is good for what you get

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Screen is easy on the eyes!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Photos colors are bright and text is easy to read. The speed is a definite plus over my old laptop. It’s light weight for its size making it a great laptop for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Love the touch screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly recommend this item. It very easy to work with I’ve truly enjoyed my selection. I plan to use it during this upcoming school year with my 9 year old daughter.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    pretty cool for my teen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the hp AMD Ryzen 5 is pretty good. my teen is really enjoying easy use and he's leaving me and my work laptop alone! great buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a good computer. It's too bad you have to pay monthly for using one drive. I need this computer for my small business and it meets all my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop for the price love the touchscreen everything works as expected no complaints here.

    I would recommend this to a friend