Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $539.99
Clearance
The comparable value price is $599.99

Customer reviews

Rating 4.4 out of 5 stars with 2142 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, light weight, and gaming capabilities of the 15.6" Touch-Screen Laptop. They appreciate the responsiveness of the touch screen, find the laptop to be affordable, and value its user-friendly interface. The laptop's portability and suitability for gaming are also well-received. However, some customers have concerns about the battery life, overheating issues, camera quality, fan noise, and limitations imposed by S mode.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,142 reviews
  • Rated 4 out of 5 stars

    Good quality.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for beginners. Thanks! Would recommend to friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the touch screen version

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is amazing and easy to drive I would like this product to have Microsoft 2018

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes I get issues with graphics but overall satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really nice Laptop

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this Laptop for my son, he needed one not too expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is a good laptop for a novice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good laptop at a reasonable price. I am happy with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost wish I hadn't bought it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is taking a lot of getting used to. It is not as stable as I am accustomed to, and some functions seem more complicated, such as switching between programs. I'm having to get much help to be able to use it. Plus Microsoft seems to block applications that it doesn't sell.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good specs for the price

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, decent enough, easy to use and set-up. So far good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my wife is very happy with her new laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this great Laptop to all my friends, and tell them I bought from BESTBUY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for crafting with a cricut

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer to use for crafting with a cricut. Good price and value for what I use it for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop and I would buy another one. Very dependable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for general purposes, nothing heavy, been great so far.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Fan noise

    Rated 1 out of 5 stars

    Doesn’t hold a charge

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically had to keep it plugged in 24/7 or the battery would die. Fan never turned off even when in idle. Returned after 1 week. It’s garbage. Don’t waste your time or money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bang for the buck

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for all around basic office and school tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for light editing, it totally blow most of my footage out the water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for home and school. I'm able to watch Netflix and use photoshop at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cpu

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great display and screen usage during usage especially at night

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer for home use and more!`

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has exceeded my expectations. The features were just what I required and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my grandson for online learning. Works great. Better than I expected.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Overheating issues 1.5 months after purchase

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer began shutting down due to overheat while on a wooden table 1.5 months after purchase. As it was still under warranty, I sent computer to HP for repair. They have had the computer over a month now with no signs that it will be repaired anytime soon. HP is willing to make all sorts of promises about "next week" with regards to repair or replacement, but 5 times thus far they have called a week later with more promises about "next week". They are willing to offer a downgraded replacement, or reimbursement if I order a replacement elsewhere. Was a pretty good computer for the 1.5 months it worked though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my wife so that she can use for work and school. She loves it.

    I would recommend this to a friend