Customer Ratings & Reviews

Nice unit, nice price. But missing some features of my old computer.

Disappointed in the HD display. I thought it wouldn't matter for my usage but the HD screen only shows part of what the FHD screen on my prior computer showed. This means I have to move down or over to the right to display what use to be on the visable page. I'm sorry I bought this computer.

Underpowered, but gets the job done. Screen color isn’t good

Loved it!! Does everything i need for my work! Camera is okay.

Good starting laptop for gaming and very useful for students or work. Just don’t expect it to be running a lot as it does have only 8 gb of ram

Went in to buy the laptop and sales associate wanted to upsell me saying I could only run ms store apps on this laptop. When all you have to do is take it out of s mode and you can install anything you want. Since the deal was so good I just ordered online to avoid dealing with the computer associates. Just make sure to do your own research. Do not trust what the sales associates say. They are either very incompetent or very dishonest.

Purchase experience was fine - value was fine - but considering its spec it seemed slower than expected.

Overall it’s decent it does what it needs to do. The pixel quality is not the best though

Good for basic functions, web browsing, light typing, light gaming.

This is not a touch screen laptop as stated in the specification. Imagine my disappointment when i found out.

Have no problems yet.The buttons are not back lit.

Unclear why this product has high rating but this is a very low quality laptop, a real junk if you ask me. Issues: 1. Screen does not light up when typing 2. Colors are funny. For example: in my personal Mac or work desktop a cell was highlighted in purple, while in this laptop the cell was grayish. Its like the laptop is half color blind 3. Takes forever and up to 7 attempts to connect to vmware. My mac connects on the first try, while this junk struggles on and on 4. Slow - this is a brand new laptop, bought it two weeks ago, very slow Conclusion: returning. I should pay more and buy a decent laptop.

Fairly nice laptop as long as I got it for the sale price. Not happy with the amount of time it takes to setup. Also, this is a Microsoft product and if you want to use any apps outside of their network it is a pain to do so. Makes me feel like it is not my laptop and I am only borrowing it. Really considering returning this and getting a chromebook.

Not sure why a computer of this price in 2024 can’t have a standard 1080p display. Can find many many many, better deals, for the same price or lower.

I ordered this laptop and it was damaged in shipping. I called best buy customer support and told them I wanted a replacement laptop shipped. They said they could do this. I shipped the damaged laptop back and did not receive the replacement. I called support and they said I would NOT receive a replacement and that I had to take a refund. I checked the price of the laptop and now it is $200 higher. This is why best buy would only give me refund on not a replacement. I'm very disappointed best buy lied about the replacement. Now I can't buy the same laptop unless I pay $200 more than I originally paid.

Need to charge battery every 3 hours! I expected a longer battery life.

It was okay, it’s pretty slow for what I was using it for but not terrible

The syatem is good but the resolution or graphics is not good.

It's nice but it's a little slow. I've had it a month now and had it freeze once already

I don’t know how anyone can like the windows platform. It is the most non intuitive software I’ve ever used and they just keep making it worse. At least prior to windows 10, it made some sense. Everything is hidden. Basic files sharing. I don’t understand how a new computer can be so slow. Oh and yes you can subscribe to a million different programs from Microsoft. Do people sign up for Word? And don’t you dare switch out of S mode or you’ll void your warranty. I realize Apple sort of does the same thing with their lighting cords and proprietary apps but at least Apple stuff is fast and intuitive and it works. I’ve used both platforms since the 1980’s and windows just keep getting worse