Customer Ratings & Reviews

So the overall product isn’t terrible, but I’ve had it for 6 months I think, and the primary mouse button keeps getting stuck down. Kind of annoying since it’s so new, but I guess that’s what happens when the computer is this price.

Its Good But the Speed is so slow (get something else)

Does good until you have 3 pages open then everything slows way down

I dont like yhat you have to register on line . This could be done at purchase at the store

The quality of the screen is not great. It's too dim even on the brightest setting.

Sufficient for web browsing Color could be better But it gets the job done

It gets the job done but the display of the screen looks cheap

I’ve owned many HPs but this display is dim and pixelated. The sound is subpar.

So far I must say this purchase has been a complete disappointment. Constantly disconnects from wifi and then struggles to reconnect. I considered returning it day one but decided to troubleshoot it and use HP tech support. Now I am past the return date and HP wants me to reinstall the OS. They'll do it for me but will charge me. I've tried to see about getting some kind of exception with Best Buy and return it but they have been of no help as well. Done with HP and Best Buy.

Not the greatest resolution - but a nice bright screen. good for web surfing and small file storage.

TV is fine but the tech from Best Buy who hooked it up disconnected our soundbar when putting the bracket in to hang tv, left, never hooked soundbar up and it is impossible to get Best Buy to come hook it back up. I made an appt to have them come do it, i even said i would pay the 99 fee, took off work, they never showed. Also, Best Buy cancelled our credit card because it was paid off and we never used it for more than 6 months. I can’t believe how much this store and their customer service has changed. Will not renew my card.

After using this laptop for a week and then starting it up a month later, nothing works…can’t open apps, everything is slow to appear on the screen; not a very good experience for a new laptop. Not sure if it is hardware or software issue but had to have it sent to HP warranty service; not sure I would not recommend this model or HP

Not a fan of the new Microsoft software. The first task I had to do in this computer involved uploading some documents and it said it wouldn’t support have. It’s was difficult to navigate and the display was very pixely. Needles to say I returned it and purchased the MacBook Air instead.

Graphics are terrible. You have to create a hotmail account to use the laptop. You can only download approved apps. I could even download duck duck go, which is a secure web browser.

The case is super flimsy and feels cheap. It also randomly shocks me when I use it. Battery life is okay, and it runs basic office software very well.

I bought this computer just under 2 mos ago because of positive reviews. Unfortunately mine must have been a lemon. Would not allow me to open some sites and other issues. I returned within 2 mo period.

Diwnloaded a update for driver now the machine doesn’t boot up anymore it’s only six weeks old I would not recommend this

Purchased this laptop and images were perfect however the issue was with the wording. No matter which setting (IT even tried to fix it) the letters were faint and somewhat translucent.

Wish the salesman had explained the features of this model more thoroughly. Really wanted some features that are not on this laptop.

Pretty good for the sale price. The screen isn’t very bright, the touch screen glitches a lot. Wouldn’t really buy it again