Customer Ratings & Reviews

Fairly nice laptop as long as I got it for the sale price. Not happy with the amount of time it takes to setup. Also, this is a Microsoft product and if you want to use any apps outside of their network it is a pain to do so. Makes me feel like it is not my laptop and I am only borrowing it. Really considering returning this and getting a chromebook.

Unclear why this product has high rating but this is a very low quality laptop, a real junk if you ask me. Issues: 1. Screen does not light up when typing 2. Colors are funny. For example: in my personal Mac or work desktop a cell was highlighted in purple, while in this laptop the cell was grayish. Its like the laptop is half color blind 3. Takes forever and up to 7 attempts to connect to vmware. My mac connects on the first try, while this junk struggles on and on 4. Slow - this is a brand new laptop, bought it two weeks ago, very slow Conclusion: returning. I should pay more and buy a decent laptop.

Underpowered, but gets the job done. Screen color isn’t good

This laptop was so bad it pushed me to buy my first Mac. Never thought I'd leave windows and I couldn't be happier

Good for basic functions, web browsing, light typing, light gaming.

It was okay, it’s pretty slow for what I was using it for but not terrible

Need to charge battery every 3 hours! I expected a longer battery life.

Decent for the price but wouldnt buy this again. I woukd spend more to get something worthwhile.

Bad graphics for a touch screen Returned it for a regular model.

The syatem is good but the resolution or graphics is not good.

Does good until you have 3 pages open then everything slows way down

I don’t know how anyone can like the windows platform. It is the most non intuitive software I’ve ever used and they just keep making it worse. At least prior to windows 10, it made some sense. Everything is hidden. Basic files sharing. I don’t understand how a new computer can be so slow. Oh and yes you can subscribe to a million different programs from Microsoft. Do people sign up for Word? And don’t you dare switch out of S mode or you’ll void your warranty. I realize Apple sort of does the same thing with their lighting cords and proprietary apps but at least Apple stuff is fast and intuitive and it works. I’ve used both platforms since the 1980’s and windows just keep getting worse

Its Good But the Speed is so slow (get something else)

It gets the job done but the display of the screen looks cheap

Sufficient for web browsing Color could be better But it gets the job done

So the overall product isn’t terrible, but I’ve had it for 6 months I think, and the primary mouse button keeps getting stuck down. Kind of annoying since it’s so new, but I guess that’s what happens when the computer is this price.

Not the greatest resolution - but a nice bright screen. good for web surfing and small file storage.

I’ve owned many HPs but this display is dim and pixelated. The sound is subpar.

So far I must say this purchase has been a complete disappointment. Constantly disconnects from wifi and then struggles to reconnect. I considered returning it day one but decided to troubleshoot it and use HP tech support. Now I am past the return date and HP wants me to reinstall the OS. They'll do it for me but will charge me. I've tried to see about getting some kind of exception with Best Buy and return it but they have been of no help as well. Done with HP and Best Buy.

After using this laptop for a week and then starting it up a month later, nothing works…can’t open apps, everything is slow to appear on the screen; not a very good experience for a new laptop. Not sure if it is hardware or software issue but had to have it sent to HP warranty service; not sure I would not recommend this model or HP