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Customer Ratings & Reviews

$462.43
Save $37.56
Comp. Value: $499.99

Customer reviews

Rating 4.7 out of 5 stars with 676 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the impressive overall performance and portability of the 15.6" Touch-Screen Laptop, along with its responsive touchscreen and speed. The laptop's size, sleek design, and lightweight nature are also appreciated by users. However, some customers have expressed concerns about the battery life and the laptop's tendency to heat up quickly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 676 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son LOVES his laptop!!!!!!!!!!!!!!!!!!!!!!!! He will use it for school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, it meets all the objectives pursued in a leptop. I hope to soon acquire another one for my use, since this was for the child in Brazil.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP touchscreen laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for in a laptop. Just use for paying bills and searching things on the internet. The lighted keyboard is the best!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good decent laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice basic laptop decent for school. Average speed

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    Not worth it, even on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it 12 hours and already regret buying it. Keyboard is clunky. Horrible color & font for keys. Can hardly read them. Thin lettering/numbering and in faint white over light grey keys, makes it hard to see/read. Runs hot. Left-hand underside just stays super hot to the touch. Horrible sound. Or should i say low sound. I turned volume all the way up and the volume up on YT videos w/ the slider, and it doesn't get very loud. My previous lower budget laptops, and any cheap chromebook i've owned, all have had better sound. How or why this was listed as retail at $450+ is a disgrace. Even on sale at $260ish it's overpriced for how generic it is in quality.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Okay computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For basic use, this is been perfect for me. I don’t store pictures or anything on my computer, strictly used for browsing the web and maintaining my spreadsheets. It is a bit slow with the processing than I am used to. But using it once a week, I can deal with it for the price tag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient ans Kind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THESE WERE THE KINDEST AND MOST HELPFUL STAFF I'VE SEEN IN A LONG TIME. WILL NEVER GO ANYWHERE ELSE. VERY PATIENT THANK YOU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good deal and great product to cater my need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal I got from BB and customer services is numerous uno. Coming to the product, my child loved the laptop and performance is as per the description and it is excellent product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great customer service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service love producted love my new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    springfield has the best non presured, helpful, informative sales and geek squad available, hands down. i am so satisfied with my hp omnibook w/ AI computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product, Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for my needs, very good price plus the peace of mind, knowing I can count on Best Buy for a backup should I need help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed a laptop, but he's not as responsible as i would like him to be with electronics yet. Ofcourse I added the protection plan just in case. If he makes it through the year i will upgrade him to something else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the price! I’m in college in my last year and also working and it is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop for my son's birthday and he loves it!! I am satisfied with the purchase I made!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy with cheaper newer HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a cheaper HP then i bought 1-2021, alot cheaper i learn that old Hp was a lemon, it will took me 5-10min to log on this cheaper model 5-15 seconds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome computer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it , she uses a lot in the evening when she’s home for Zoom scrolling in Facebook another important information that she doesn’t want to use her work computer for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hp refurbished laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good, meets expectations. I got it for my young brother and he loves it and gets the work done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop great .... customer service experience poor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be a very good product. Have only been using it for 3 days and a few hours. Product seems great but customer service is terrible. 4 hours on the phone last two days trying to get help. Issues resolved right now but hope I do not have any more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Gal

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome good price and I can't wait to use it Praise God

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My HP laptop purchase at BestBuy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing, and it came with Xbox Pc Game pass which was even more fun, and the price was excellent 10/10 would reccomend others to buy with BestBuy

    I would recommend this to a friend