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Customer Ratings & Reviews

Your price for this item is $388.00
The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 655 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, touchscreen functionality, and speed of the 15.6" Touch-Screen Laptop. The size, sleek design, and lightweight nature are also appreciated. However, some customers have expressed concerns about the battery life and the laptop's tendency to heat up quickly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 655 reviews
  • Rated 4 out of 5 stars

    mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I miss the light behind my keys on the keyboard. I miss that

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP - 15.6" Touch-Screen Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointment. This LAPTOP has been the worst one I have ever purchased in over thirty years. HP computers/laptops have always been my preference, but not in this case. This laptop has been complicated to set up, I’ve never had such a program at all. For whatever reason this laptop appears to be very sensitive for whatever reason. I am very upset with this HP-15.6".

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lenny’s take

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful and a very powerful machine ever created!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Windows 11 S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price I was waiting something better than that

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love HP

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice pc for homework. Starts fast, nice monitor

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop with all the features I need! This product is a must buy!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good *********************************************

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the greatest. It closes applications on its own randomly and the file manager doesn't ever work properly. Might return. It's fine if you just need it for internet.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. got it in a deal for 269$. best deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast pickup. Box was damaged though. Seemed to be a good value.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    ok computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is ok. The battery life is poor. I am constantly charging it. I wish I had returned this computer back to the store.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a good computer for the price. However, very big and heavy, which is why I ended up returning it for something a bit more expensive that was on sale for a similar price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cracked internal screen within 7 months.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even after 7 months of just using it for no more than a handful of times, the screen got an internal crack. I've been researching and it appears this is a known issue with HP screens. No drops or manhandled since I'm the only one who uses it and kept in safe desk drawer. I contacted HP and member on line said the screen is very sensitive so even without dropping it, it can crack from use or how you opened the screen. Can also be a manufacture issue. HP wont repair it under warranty and wanting to charge $480 to replace the screen. Last time buying a HP anything!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hp laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like that it works with my iPhone but the screen quality it’s not good..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    laptop purchased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop was doing good then after 30 days the charging port has went bad

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    basic laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice low price laptop, not the best internet speed, need to be close to a hot spot for best results

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Worked for 5 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for the first 5 months and now the screen is blank. Can not get screen to work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy has the worst cust serv and return policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop isn't worth it. Don't buy it. I don't buy anything from Best Buy anymore. Customer service is the worst. I tried to return this item within the return period and the manager at the San Marcos location refused to take this item back. All the personnel at this location have no manners. Worst experience I ever had. Will never buy from best buy. Period. I have bought my macbook pro, ipad, and many other items. Not anymore. I buy directly from Apple. Apple has the best customer service and honor the return policy. Don't buy from BestBuy just go to Apple.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hp laptop i3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen was to dim, the words were hard to read

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died after 1 year. Other than that, it worked fine.

    No, I would not recommend this to a friend
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